Senior Services Engineer
Posted 9/6/2018 12:57:23 PM
Job Function: Services
Business Segment: Digital Commercial Professional Services & Support
Location(s): United States; Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
In this role, you will work closely with customers to understand and define requirements, develop technical proposals, and set expectations for software implementations/upgrades and interface projects. You will act as the technical lead, as well as an individual contributor, on these engagements, contributing to software implementation, troubleshooting, customization, and integration into customer systems while balancing scope versus project time and resource commitments.
In this role, you will:
Provide expert knowledge and experience to collaborate with the customer to identify technical requirements and estimate the technical effort required to implement complex software solutions
Provide technical support to applications
Perform all installation and/or programming tasks related to agreed interface & conversion specifications and/or application assignments, including agreed upon system tailoring and customizations
Collaborate with Project Managers and Services Consultants throughout the project to identify and scope applications changes while adhering to the change management process
Execute on and serve as technical lead for the implementation of software solutions.
Own technical deliverables during the entire lifecycle of the projects.
Engage throughout the full lifecycle of assigned projects, influencing decisions on design, and functionality to keep projects on track in terms of budget, time, and customer expectations.
Effectively leverage product capability, driving standardization, limiting customization, and maximizing reuse of content developed for previous solutions.
Interact with Product Development Team, Commercial Team, Customers, Solution Providers (Partner / Integrators), and other cross-functional teams as required for the solution and implement processes to ensure best use of GE Digital products and services.
Effectively communicate both verbally and in writing with peers and team members as an inclusive team member, supporting pre-sale strategy (as needed) and project execution.
May serve as a technical leader or mentor on complex, integrated customer implementations, either within individual project teams and/or cross-organizationally.
Effectively apply GE Digital execution methodology and project standards.
Maintain & continuously update technical skills and knowledge.
Work independently as well as part of the team.
Maintain strong customer relational and communication skills
Bachelor's degree and 3 -5 years of experience in software services, or equivalent (defined as: High School Diploma/GED and 5+ years progressive experience in software services).
3-5 years' experience with Windows, .NET, SQL or Oracle databases, Intersystems CachTM Object Script, C++, Java, HL7, Web Services, SOA technologies, or similar programming languages/technologies
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job
Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen
Must be willing to travel 50%
Flexible working location
Prior customer support or system implementation experience.
Software skills in software analysis, design, methodology, and architecture
Programming experience in software development with Microsoft Visual Studio / Development tools, Eclipse, or C# programming
Experience in software analysis, design, quality assurance, architecture, and Agile development methodology
Demonstrated ability to learn new software development practices, languages, and tools
Architecture development process & methods at various stages of the project lifecycle. Applies architecture adoption best practices on multiple programs.
Possesses proven ability to deploy in both on premise and cloud based environments.
Demonstrates ability to diagnose and solve intermediate to advanced issues. Can isolate highly complex scenarios down to actionable items and drive solutions.
Coaches others on troubleshooting and problem solving techniques.
Ability to communicate product capabilities internally and in customer facing situations.
Anticipates potential risks and obstacles and resolves proactively in order to ensure smooth project delivery. Maintains high levels of customer satisfaction across all projects. Addresses customer concerns quickly and effectively; at times, anticipates customer concerns before they become issues.
Leverages knowledge of market and customer segment in order to establish further credibility in the eyes of the customer.
Plans and facilitates collaborative discussions with client and others within GE to identity and prioritize client's overall business needs.
Understands when and when not to depart from the standard provision of deliverables. Implements scalable systems according to governance and standards guidelines/boundaries, collaborating with others as necessary.
Helps team members understand their contributions in support of the broader direction.
Serves as a mentor to newer team members in support of business goals and objectives and product development roadmap
Continuously measures the completion rate of personal and team deliverables and compares them to the scheduled commitments.
Effectively balances different, competing objectives.
Engages positively across multiple departments, GE businesses and customers as needed to manage conflict and establish clarity, vision, and mutual trust in order to achieve a business goal.
Engages with product related problems and questions in a disciplined and rigorous manner
Persists on completion of endeavors, especially in the face of overwhelming odds and setbacks. Pushes self for individual results and others through team spirit.
Increases client engagement to further drive the pace and focus required to achieve business priorities and uncover desired outcomes for both the customer and GE; utilizes business acumen and domain experience to advise the customer on critical success factors for the initiative at hand; continuously influences the customer to think ahead on what is needed to acquire, deploy, and utilize the solution.
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Locations: United States; Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
GE will only employ those who are legally authorized to work in the United States for this opening.