Senior Services Coordinator

WHY MIDPEN

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nations leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

ABOUT RESIDENT SERVICES

The Resident Services team is responsible for bringing essential support services to our residents. Our three areas Family Services, Senior Services, and Health and Supportive Housing build relationships with our residents by engaging, connecting, and providing services to help them maintain stable housing and achieve self-sufficiency. Our programming emphasizes long-term financial and physical health and mobility and spans financial workshops, ESL classes, senior wellness activities like Bingocize (BINGO and exercise!), after-school programs, and a six-week summer program for young residents. The Services team is also instrumental in ensuring food security through onsite food distributions in partnership with local organizations. Rooted in our ICARE values (Integrity, Collaboration, Accountability, Respect, and Excellence), and our Guiding Principles of Diversity, Equity, Inclusion, and Belonging, Resident Services also works closely with our residents and community partners, and their fellow MidPenners including close collaboration with our Property Management team.

BENEFITS AND COMPENSATION

In 2023, MidPen was again certified as an official Great Place to Work, and for good reason! In addition, we offer a best-in-class benefit package that includes healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance. We also offer a wide range of voluntary benefits; 403(b) retirement investment opportunity and annual financial literacy and retirement planning options, FSA for childcare, medical and commuter benefit options, Employee Assistance program and pet insurance for our furry, feathered, and scaled friends. In addition to 14 paid company holidays, which include a paid winter holiday break between Christmas and the New Year, we offer 4 paid wellness days for employees to disconnect and recharge. As a learning organization, we encourage professional development and career advancement, and we offer up to $3,000 annually ($12,000 lifetime maximum) for education assistance with tuition reimbursement and/or loan debt relief that includes qualified family members. And, as a family-friendly company, we offer a paid time off parental leave benefit of 12 weeks in a 12-month period for new or expecting parents. Check out our benefits snapshot on our careers page.

PAY RANGE

$28.98 - $36.22 Hourly- Pay based on applicable experience and qualifications

Property Type(s): Family (after school program)

Bilingual Requirement: Spanish and English required

POSITION OVERVIEW

The Senior Services Coordinator (Sr. Services Coordinator) plays a vital role in creating and implementing programs and initiatives throughout the Services portfolio. Sr. Services Coordinators manage program and project leadership responsibilities as determined by the needs of the business:

• Coach, mentor, and onboard other Services Coordinators, and/or

• Develop and apply deep subject matter expertise to support program design and delivery across properties or the services division, and/or

• Lead and participate in workgroups or manage special projects.

The ideal candidate navigates ambiguity with relative ease; demonstrates strong adaptability in the face of new information; is solution-focused; and seeks to enhance their skills and continuously improve. In addition, the ideal candidate has successfully deployed programs and partnerships in diverse environments.

ESSENTIAL DUTIES

Senior Coordinators manage high levels of complexity within their roles. This can take the form of leading programming at multiple properties and/or actively contributing to special projects or initiatives. Responsibilities vary, and can include:

Program Efficacy & Efficiency

• Supports implementation of programs or initiatives and day-to-day operations across multiple properties

• Coordinates and supports crisis intervention for residents

• Coaches and mentors other Services Coordinators to support program delivery

• Actively participates in special projects, including but not limited to program design and delivery

• Identifies and advocates for improvements in services delivery

• Ensures compliance with mandated reporting policies and procedures

• Coordinates and supports crisis intervention

Partnerships

• Engages with external partners who deliver programs or services across multiple properties and/or complex partnerships serving a single property

• Actively promotes collaboration within Services and Property Management

• Identifies efficiencies and improvements in how partners serve residents or work with MidPen

• Ensures visibility for MidPen Resident Services across multiple properties

Resident-facing Customer Service

• Supports resident needs assessments and associated follow-up across multiple properties

• Manages resident feedback channels and promotes/administers feedback surveys to monitor MidPens customer service

Data-driven decision-making

• Maintains accurate records and files for multiple properties, including but not limited to entering data and tracking all service activities on a daily, weekly and monthly basis

• Generates on-time and accurate reports for multiple properties, consistent with Services policies, procedures and trainings and compliance requirements

• Analyzes data across multiple properties and communicates findings with supervisor or mentees to identify improvements and inform decision-making

• Recommends improvements to data-gathering and reporting processes to advance Services culture of data and learning

Effective Team Building

• Models a One MidPen culture and collaborates actively with Property Management staff

• Supports onboarding of Service Coordinators

• Advocates for the Service Coordinator cohort in large and small group settings; liaises between work groups project teams and other Services Coordinators

• Performs other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

Education and Experience

• B.A. or B.S. in Education, Social Work, Sociology, and two years experience or an equivalent combination of education and experience

• Track record of navigating ambiguity and being adaptable and solution-focused in times of change

• Experience successfully deploying programs in diverse populations and environments and/or with diverse partnerships

• Experience identifying and implementing improvements in program design or delivery or in operations

Knowledge, Skills, and Abilities

• Experience with or strong interest in coaching and mentoring others

• Excellent reading, writing and verbal communication skills

• Highly proficient with Microsoft suite and Salesforce

• Possess valid CA Drivers License, proof of current auto insurance, and reliable transportation

Physical Requirements

• Constantly perform desk-based computer tasks, frequently sitting

• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds

• Rarely twist/bend/stoop/squat, kneel/crawl

Working Conditions

• Must be available to work 8:00am 5:00pm Monday through Friday; a minimum of one but up to two or more evening(s) until 7:00pm, and occasional weekends required

• Position supports throughout Services portfolio; must be able to travel between properties

• Must be willing to expand, learn, or explore alternative subject matter areas in support of Services implementation or special projects

This description reflects managements assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. MidPen believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.