Senior Servicenow Engineer

About LegalZoom

We're here to make legal help accessible to all. LegalZoom transformed the legal industry with the launch of our online services and groundbreaking technology in 2001. Since then, millions of customers have counted on us to officially start and run businesses, protect brands and intellectual property, and look after loved ones through wills and trusts.

As the industry leader for over 20 years, innovation remains at the center of all we do. We're creative thinkers and problem solvers with a passion for building legal and tax products that make a positive impact on the world, and we're always looking for exceptional people to push us further.

With us, you'll do work that's as rewarding as it is challenging with a team where every voice matters and diversity, equality, and inclusion are truly embraced. Together, we'll continue to democratize the law and make a real difference in the lives of millions.

Remote-first

Since March 2020, our Zoomers have worked remotely and reported an overall better work-life balance with more time for family and personal wellness.

At the end of 2021, LegalZoom made the official commitment to being a remote-first company. Remote-first means that there is no expectation that Zoomers come into an office for a fixed number of days outside of those employees identified as essential onsite workers. While we remain a remote-first culture, our local offices have evolved as collaboration spaces for Zoomers to meet and engage in person.

This position will be remote, but preferably near one of our main engineering hubs - Mountain View, Los Angeles, or Austin.

Overview

We are looking for a Senior ServiceNow Engineer to join our dynamic team. As a ServiceNow Engineer, you will play a crucial role in designing, developing, implementing, and maintaining solutions within the ServiceNow platform to meet the diverse needs of our organization. The ideal candidate will have a strong background in IT service management, a deep understanding of the ServiceNow platform, and a passion for delivering innovative solutions that drive efficiency and enhance user experience.

You will

• Participate in all phases of software development life cycle including functional analysis development of technical requirements,, coding, testing, deployment and support

• Work closely with key stakeholders and product owners to drive technical design for requirements of various use cases.

• Research and adopt the right technologies to improve the scalability and productivity

• Standardize processes for complete development cycle including design, implementation, unit testing, code review, testing automation etc.

• Ability to review existing code, troubleshoot, break fixes and identify code changes in Servicenow Java script.

• Define, communicate, and manage a change management (release) process to develop and implement new applications/code and updates to existing applications/code

• RESTful API Integration experience between Servicenow and external systems is a must

• Technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement

You have

• 5+ years' experience with hands on coding expertise in the ServiceNow platform.

• Experience in Agile development methodology/Scrum is preferred

• Bachelor's degree in Computer Science, Software Engineering, MIS or related field

• Experience on implementing end to end Service Catalog, Incident Management , Configuration and maintenance of Asset Management (Hardware and Software).

• Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users

• Strong attention to detail and excellent problem-solving skills

• Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams

• Experience integrating ServiceNow with other applications via real-time, batch, sync/async

• Experience working with Software Asset management, Hardware Asset Management modules.

• Experience working with ITSM and Integration Hub.

• Experience with Workflow designer and Flow designer.

• Experience with scripted data loader, web services, cloud or on-premise middleware and other enterprise integrating technologies

• Occasional travel may be required as needed

• Remote employees should confirm that the internet service available has adequate bandwidth to support all work processes.

LegalZoom is a remote-first company and the national range for this role is $120,000 - $216,000. Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

● Medical, Dental, Vision Insurance

● 401k, With Matching Contributions

● Paid Time Off

● Health Savings Account (HSA)

● Flexible Spending Account (FSA)

● Short-Term/Long-Term Disability Insurance

● Plus other wellness benefits to include:

○ Fertility

○ Mental Health

○ One Medical

○ Fringe lifestyle benefits up to $250

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.