Senior Servicenow Engineer

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.

About Our Team:

The Chief Information Security Office (CISO) is home to deeply talented colleagues that work to ensure the safety of Citi's clients', our revenue, our employees and our proprietary data. We manage information security as one end-to end program - one with a clear mandate and accountability. Our mission is a program that is fully anchored to modern control and architectural frameworks, is fully aligned with the enterprise architecture of the firm and is deeply integrated into the sectors and functions.

As an Senior ServiceNow Engineer , you will be working within the Cyber Security Engineering and Architecture space, supporting Citi's Security Response Module (ServiceNow), developing solutions, visualizations and identifying opportunities to automate processes for the Automation and Tooling teams.

Responsibilities:

• Customizing the ServiceNow Security Incident Response application to fit business needs.

• Writing, modifying, and debugging JavaScript code for ServiceNow rules and scripts.

• Leading and driving collaboration across CISO teams as a member of the Automation and Tooling team.

• Implement mechanisms to feed data sources into repositories from multiple sources

• Support general technology break / fix requests

• Perform migration activities Dev/UAT/Prod

• Coordinate Service Catalog options, including two-step checkout, cart controls, and variables

• Investigate performance issues, learn troubleshooting tools, and use system logs to identify issues

• Create User Interface customizations for forms, lists and UI actions

• Implement Core configuration changes to the platform and supporting applications

• Review system logs for system activity (i.e., Workflow, Configuration, Transaction, Email, Events, and System and Upgrade logs)

• Configure ServiceNow with different 3rd party integrations using REST and SOAP API calls

• Create and maintain API and data integration processes between ServiceNow and other services

Qualifications:

• 6+ years relevant experience

• 3+ years writing code in JavaScript

• Experienced with ServiceNow development, such as scripting, workflows, and integrations.

• Basic understanding of security aspects of multiple platforms, OS's, software, network protocols, or an equivalent combination of education and work experience.

• Practical experience with agile methodologies/tools

• Experience providing ServiceNow Architect solutions to support the best practice needed to deliver business requirements

• Web Development with focus in ServiceNow platform and responsible for ITIL/ITSM System Administrator functions

• Experience in creating Users, roles, groups and updating the user and group table records

• Hands on experience in ServiceNow Web App/Platform/SAAS

• Experience with creating workflows for Service Catalog items in ServiceNow

• Experienced in User Management to add, update and deactivate users in ServiceNow

• Experience in Server Script (Business Rules/Script Include) and Server/Client API

• Experience in loading assets into ServiceNow from third party system using Web Services and Import Sets

Preferred Qualifications:

• 2+ years of cyber security technical support

• 5+ years working in a systems development job function.

• 5+ years of automation solutions and deployment

• Experience working in a Scrum/Agile framework

• ServiceNow development and customization according to industry best practices

• Experience with Flow Designer - Flows, Subflows, and Actions

• ServiceNow Service Portal Implementation and Customization; develops Service Portal widgets and capabilities, leverages UI policies, UI actions, client scripts

• Advanced Knowledge of CMDB, CSDM framework

• Integrations using scripted REST API's and frameworks

• ServiceNow Certified Application Developer is a plus

• ServiceNow System Admin Certification is a plus

Education:

Bachelor's degree or equivalent experience

Job Family Group:

Technology

Job Family:

Information Security

Time Type:

Full time

Primary Location:

Tampa Florida United States

Primary Location Full Time Salary Range:

$113,840.00 - $170,760.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Mar 18, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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