Senior Service Reliability Engineer

Job Title

Senior Service Reliability Engineer

Front Office group oversees the front office applications used by Travel Agents and Travel Management Companies across the world (flagship application being Selling Platform Connect). The products are enterprise class products, hosted in private / public clouds and built primarily using standard open software on a Java platform.

• Summary of the role:

Within the Front Office group, you will be part of the FOROPS A team in charge of security, imple-mentations, deployments, and support of our applications.

• In this role you'll:

• Maintain Amadeus distribution services on the cloud by measuring and monitoring sys-tem health, availability, latency and all operability criteria.

• Coordinate incident response, post-incident investigation and practice follow-up/post-mortems reports

• Engage continuous improvement of the whole product and platform lifecycle through development design, deployment, operations and refinement.

• Adapt and improve the monitoring, alerting, log management, auto-recovery (Prome-theus, Splunk, Grafana etc.) to meet our SLAs/OLAs

• Coordinate, review and support major releases / technical changes with application owners and middleware organizations.

• Optimizing on-call rotations and processes for all supported applications

• Support of the production and customer facing test environments for Amadeus distribu-tion portfolio

• Coordinate incident recoveries and follow-up actions acting a liaison between Opera-tions and Development teams.

• Support the migration to the Amadeus Cloud Services (ACS), powered by OpenShift, Az-ure, Kubernetes, Docker, RedHat JBoss EAP 7 & Java 8

• Strong and deep troubleshooting on a cloud (OpenShift / Kubernetes) environment

• Setup and implement the Continuous Integration/Continuous Deployment (Software Workbench, Jenkins-based delivery pipeline)

• Adapt and improve the monitoring, alerting, log management (Prometheus, Splunk, Grafana, ...)

• DevOps expert & architecture role within Agile framework

• Review and support server-side infrastructure changes

• Provide and update documentation of production architecture and operational guide-lines.

• Review application functional change requests and environment configuration manage-ment

• Coordinate and validate major releases and service packs for Amadeus distribution prod-ucts.

• Monitor and improve the availability and reliability of our products.

• Availability and stability of production environments, respect of SLAs

• Support and follow-up of all problems related to production environment.

• Support the migration to the Amadeus Cloud Services and the DevOps mindset.

• Proactive monitoring, problem investigation and technical troubleshooting

• Automate manual tasks and improve tooling, monitoring, alerting.

• Participation in Agile scrum teams

• Provide expertise on production architecture solutions and guidelines for operability and stability.

• Provide and update documentation.

• About the ideal candidate:

• Experience with Unix/Linux and cloud systems

• Experience in programming in Java, Groovy, Python and building tools.

• Experience in designing and troubleshooting large-scale distributed systems.

• Ability to debug, optimize and automate routine tasks.

• Systematic problem-solving approach

Working at Amadeus, you will find

A critical mission and purpose

• At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn

• Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment

• Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer

• Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model

• We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community

• We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company

• Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.