Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Senior Service Engineer

Expired Job

Kolorblue Solutions Dallas , TX 75203

Posted 3 months ago

Position 1: 4 day work week: Thursday thru Sunday from 10:00 pm to 10:00 am night shift - Contractor Pay rate range: $36.00 to $38.00 per hour

Positions 2: 4 day work week: Thursday thru Sunday 10:00 am to 10:00 pm day shift Contractor Pay rate range: $32.00 to $35.00 per hour

Job Information:
Senior Managed Services Engineer is responsible for resolving incoming technical telephone requests, service desk tickets, and email requests for technical assistance on a wide variety of hardware and software applications. Consistent customer care, quality standards, and reporting requirements are core competencies of the position. Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements of the Sr. Managed Services Engineer role as well as the ability to multitask.

Incident and Request Handling
Provide comprehensive technical support services to support customers
Work within Service Level Agreements, as dictated by contract
Follow defined incident and problem management process to manage, resolve and escalate requests
Use all available Knowledge Management Tools during the incident or request
Take all necessary steps to ensure customer satisfaction
Create and submit detailed notes documenting customer interactions within the ticketing system. Accuracy, thoroughness, and timeliness are key.
Confirm and update customer profile information as needed
Promptly notify management of any potentially "dissatisfied" customers
Follow all documented escalation procedures, including hand off times, for issues requiring 3rd party intervention
Follow all documented procedures to handle open incidents or requests, including monitoring open ticket queues, placing follow up phone calls, etc.

Required Skills
Minimum 5 to 7 years' Service Engineer experience in a Managed Service and Security Operations
4 year degree in computer science or equivalent.
Previous experience working for a Managed Services Provider required.
Use of a ticketing system.
Demonstrated experience troubleshooting and resolving issues with:
local and network printers
Network Administration of Windows Servers
Microsoft Exchange and Remote Desktop Services
LAN/WAN and basic network troubleshooting
Microsoft Office Suite, Windows Operating Systems (Desktop and Server)
Experience with implementation, configuration, migration and monitoring of firewalls, switches, routers, load balancers from following vendors:
Palo Alto
Experience IPsoft IPcenter and Kaseya are required
Strong organization skills and the ability to work on many tasks simultaneously in a high-pressure environment.

6+ months RTH, FTE

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Oracle Engineer

NTT Data Corporation

Posted Yesterday

VIEW JOBS 11/14/2018 12:00:00 AM 2019-02-12T00:00 Req ID: 35414 At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here. NTT DATA Services currently seeks a Senior Oracle Engineer to join our team in Dallas, Texas (US-TX), United States (US). 6th Largest Global IT Services Firm is seeking an Oracle Systems Engineer to join our Oracle Platform Support team The Company NTT DATA Corporation is the 6th largest global IT services company and part of the NTT Group, a Fortune 29 telecommunications and IT services company based in Japan. We operate with more than 100,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth. A group within NTT DATA currently seeks an Oracle Engineer to support our client in Dallas, TX. NTT Data Services is Hiring! Summary: Will support Linux/UNIX server OS/hardware, storage devices and Enterprise Active Directory in central data centers in a coordinated effort with Linux Engineering, Windows Engineering, Network Engineering, Storage Engineering, SQL and PMO teams. Duties and Responsibilities for this position include (what this person will do on a daily/weekly basis): Various moves/adds/changes, server software installation and configuration, participation in project activities, performance tuning of the environment, infrastructure and process technical documentation. The candidate must be capable in scaling, building, deploying, troubleshooting, and managing Windows, VMware and Linux Servers. Work scope will include IT and skill development in Exadata and Exalogic server platforms, InfiniBand Switches, ZFS Storage Appliances, Oracle Database Appliance (ODA) and Private Cloud Appliances (PCA) infrastructure and systems configuration, implementation of hardware and OS software, systems connectivity, storage connectivity and configuration, system security, and production process and procedures. Position Responsibilities: * Support IT infrastructure including but not limited to Oracle Exadata, Oracle Exalogic, ODA, PCA and ZFS or EMC storage solutions * Perform advanced System / Network Administration activities on RedHat 6.x, AIX, Solaris, Oracle Enterprise Linux, Ubuntu, Oracle Solaris 10, CentOS) * Develop system tools and utilities (scripts, etc.) to simplify and support IT and business operations * Create Puppet automation to manage configuration and deployment of new applications and patches * Plan, implement and manage systems initiatives with IT and customer teams, reviewing proposed designs as applicable to systems (Oracle, Linux, UNIX and Microsoft) and storage solutions * Establish and maintain technical standards, including server security policies * Support and maintenance (including preventative) of servers and associated network environment technologies * Document and continue improvement of processes, procedures, and best practices to align with industry standards and customer needs * Responsible for infrastructure implementation, deployment and support of technologies related to server platforms including Linux, Microsoft OS, Oracle, and VMware * Perform system performance analysis/tuning, proactive optimization, Capacity Planning, Performance Monitoring, operational redundancy, integration, and operations of all components-hardware, architecture * Compliance with organizations operating standards and change control processes * Provide server and client support for all issues, such as: logon failures, account lockout, network connectivity, DNS and name resolution, authentication problems, etc. * Transfer knowledge and provide leadership support to team members in the implementation of new hardware, operating systems and new software technology * Proactively assess exposure areas and takes steps to reduce vulnerabilities. Education and Certifications: * Undergraduate degree or equivalent combination of education and work experience * One of the following certifications is required: o Oracle Linux Administrator (OCA) o Oracle Linux Certified Implementation Specialist o Managing Oracle on Linux Certified Expert o Red Hat Certification RHCSA/RHCE/RHCVA o Senior Level Linux Certification (LPIC-3) Preferred: * ITIL v3 Foundation Certification Basic Qualifications: 5 years of Oracle Exadata experience 5 years Oracle ZFS 5 years Exalogic Administration 5 years Oracle Enterprise Manager (OEM) Desired qualifications for this role include: 3 years Linux Administration experience 3 years Puppet and/or Chef experience 3 years Oracle Data Appliance (ODA) 3 years Oracle InfiniBand switch experience Travel: Travel to client location up to 10% may be required Degree: Bachelors in Computer Science or equivalent work experience This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment. About NTT DATA Services NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more. NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result. NTT Data Corporation Dallas TX

Senior Service Engineer

Expired Job

Kolorblue Solutions