Senior Service Desk Analyst

Location:

Greenville, South Carolina, United States

Job ID:

R0051750

Date Posted:

2024-05-09

Company Name:

HITACHI HIGH-TECH AMERICA, INC.

Profession (Job Category):

IT, Telecom & Internet

Job Schedule:

Full time

Remote:

No

Job Description:

WORK STYLE DESIGNATION: Onsite

WORK STYLE REQUIREMENT: Onsite

WORK LOCATION: (HTA) GSC (Greenville, SC)

EXPECTED PAY RANGE: $27.37-37.64 per hour

This pay range is for the position's base salary only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process.

PRIMARY RESPONSIBILITIES

• Install, configure and troubleshoot users' PCs, printers, video, phones and network connectivity issues. {E}
• Monitor tickets in the Service Desk system - escalation monitoring, ticket status changes, report generation. {E}
• Communicate technical information to technical and nontechnical personnel. Recommend hardware and software solutions, including new acquisitions and upgrades. Participate in testing of information technology and infrastructure projects. {NE}
• May conduct and coordinate training programs designed to educate computer users about basic and specialized applications, upgrades and systems. {NE}
• Help maintain HTA IT knowledge base articles designed for level 1 support and end user education. {NE}

EDUCATION, LICENSES, AND/OR CERTIFICATION REQUIREMENTS

Post high school technical school or associates degree in computer science or similar discipline.

Bachelor's degree - preferred.

EXPERIENCE AND TRAVEL REQUIREMENTS

5 years minimum relevant IT experience required.

Travel is not anticipated.

SKILLS AND ABILITIES REQUIREMENTS

• Extensive knowledge of Microsoft applications, including Windows 10, Microsoft Office products, up to the latest version, and Active Directory.

• Familiarity with OKTA or similar identity and access management software.

• Familiarity and basic understanding of Microsoft networking fundamentals.

• Excellent verbal/written communications skills.

• Ability to provide support over the phone, via screen sharing or remote control, chat and email.

• Strong troubleshooting skills.

• Work independently making decisions as needed regarding end user needs.

SAFETY REQUIREMENTS

N/A

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to HTA-AccommodationRequests@hitachi-hightech.com