Senior Service Delivery Manager For FIS Systematics

Fidelity Information Services East Providence , RI 02914

Posted 7 months ago

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

You will support one of FIS' largest banking clients, a Top-20 US institution. FIS provides the software and support teams that represent the system of record for this key client. Our team is comprised of both US and India-based associates providing 24/7 support.

What you will be doing

  • You will lead full-stack development and engineering teams through a period of exciting and massive transformation at both the client and FIS level. You will play a key role in shifting delivery models (think Agile) as well as the technology platforms.

What you bring:

  • An open and collaborative mindset

  • A passion for both employee and client satisfaction

  • The desire to leverage what you know and re-learn just as much

  • A track record of domain expertise in banking and bank technology

Added bonus if you have:

  • Agile, Kanban

  • Specific Savings/Deposits/Checking application/domain expertise

What we offer you

  • Attractive benefits including private medical cover, dental cover, and travel insurance

  • Training across core financial, sales and FIS solutions

  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

  • A broad range of professional education and personal development possibilities FIS is your final career step!

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Client Relationship Delivery Manager Sr

Fidelity National Information Services

Posted 3 days ago

VIEW JOBS 2/14/2020 12:00:00 AM 2020-05-14T00:00 Position Type Full time - Regular Type of Hire Experienced (relevant combo of work and education) Education Desired Bachelor of Commerce/Business, Bachelor of Computer Science, Bachelor of Information Systems Travel Percentage 50% Job Description Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team FIS has provided and maintained the core application suite for this Top-15 US retail and commercial bank based in Providence, RI for over 20 years. We are searching for a seasoned bank technology leader to guide and mentor an experienced and dedicated team of 6 application/development managers as well as engage with our client to align resources and priorities in a dynamic, complex and exciting setting. What you will be doing In this Senior Management role, you will have two core responsibilities: 1 - Maintain a legacy (Mainframe) application set in a fully outsourced operating model. 2 - Prepare the team to drive a next-generation technology and operational transformation. Your impact will range from tactical to strategic (resource allocation, project prioritization, transformation road-mapping, staff development and retention). On a daily, monthly and annual basis you will have a foot in the "present state/protect the core" and the "future state/next generation." You will need to leverage what you know today while learning/transforming yourself and your team. You will be strategically focused and responsible for client satisfaction, maintaining client communication, management of key client relationships and the delivery of an outsourced service. You will oversee and lead teams in the delivery of continuous and effective services and ensure project completion within budget and in accordance with contract requirements. Primary Focus Areas: * A manager of managers: on-site, across the US and at offshore (India) sites * Staff development/transformation and retention * Meeting SLAs * Project resource prioritization, resource contention resolution * Project Intake development and management * Client interaction and escalation * Employee and client satisfaction * Maintain and grow client relationships What you bring: * 10 years of client management, related service delivery or sales experience with five or more years leadership responsibility. * 10 years of retail bank technology leadership managing multiple teams in an onshore/offshore environment. * 10 years of client-facing/client account management. * Strong leadership skills * Deep knowledge of IT change management, project management, project resource/intake management. * An adaptable, achievement-oriented, customer service mindset. Added bonus if you have: * Knowledge of the Systematics core banking application suite * Commercial banking knowledge/experience * Agile methods What we offer you * A multifaceted job with a high degree of responsibility and autonomy * Competitive salary with bonus potential plus an attractive comprehensive benefits package * The chance to work on some of the most challenging, relevant issues in financial services & technology Additional Responsibilities: * Contribute to/participate in certain sales effort for incremental revenue opportunities and contract renewals. * Recognize new business opportunities and coordinate with appropriate sales personnel for opportunities of new FIS products or services. * May manage technical aspects of projects and have responsibility for oversight of vendors and subcontractors. * Identify areas where continuous improvement can be applied, implement the change and measures the level of improvement. * Establish operational objectives, budgets, schedules, work plans and performance requirements in support of the team and the client. * Develop, modify and execute policies that affect immediate client operations and may have a broader impact to the business unit or division. * Work on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives of the enterprise and/or the client's business. * Regularly interact with senior management or executive levels within the enterprise and/or client organizations. * The ability to change the thinking of, or gain acceptance from, others in sensitive situations without damaging the relationship. * Authority for hire, fire, performance appraisal, and pay review decisions. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. Fidelity National Information Services East Providence RI

Senior Service Delivery Manager For FIS Systematics

Fidelity Information Services