The Senior Service Delivery Lead is a highly visible role within the Specialty team at CVS Health supporting enterprise level, critical services. Are you a great team leader with shown leadership skills that can lead a matrix team of technical resources to maintain applications central to our operations?
A sharp focus on platform stability, quality of service, continuous improvement, and risk mitigation is necessary for success. The Lead will champion production support, service delivery methods, and standard methodologies on the team to ensure that quality standards and SLAs are met.
The Lead will be responsible for, but not limited to:
Provide production support to resolve complex issues and recommend solutions to ensure the continued operation of Specialty applications
Ensure that there is no downtime within applications and all application bugs are resolved in a timely manner
Perform IT incident response, triage and root-cause analysis, while participating in a 24/7 on-call rotation support, as needed, during off-hours
Support operational activities including certificate maintenance, server maintenance, and data maintenance
Partner with business users and other IT teams to help provide solutions to complex technical issues
Offer resolution to application problems using your domain expertise
Lead technical aspects of project work while overseeing client requirements and demands
Act as overall SME for critical Specialty applications related to home infusion, care/disease management and prior authorization functionalities
Implement incident break/fix configuration and changes for Specialty systems
Design scalable, robust systems and software to automate business processes
Address live production issues, identifying application data issues and documenting the root cause for resolutions
8+ years of combined IT experience with the following:
C# .NET/ Visual Studio, ASP.NET
SQL Server XML/ XQuery
Major database management systems such as DB2, Oracle, SQL Server
5+ years of experience in Service Delivery support or programming using Windows-based technologies
5+ years of experience with BizTalk, EDI Transactions, Team Foundation Server/VSS and Visio
Experience debugging complex system problems spanning entire hosting stack (application, server, communication channels, networking components, etc.), resulting in problem determination and restoration through thorough research and fact finding
Demonstrated technical depth with industry standard middleware for.NET based applications
Knowledge with vendors' products and interacting with vendors on technical issues and resolutions
Knowledge of the Disaster Recovery process and procedures.
Familiar with Agile development practices
Prior Healthcare, PBM, and/or Specialty background
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation's largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT
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CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.
For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/