Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Senior Service Associate

Expired Job

M&T Bank Long Island City , NY 11101

Posted 5 months ago

Retail Banking Division

PART TIME - Senior Service Associate
25 Hours Per Week

Long Island City Branch

Long Island City, New York 11101

FUNCTION:

Specializes in our branch customer experience through lobby management, transactions, and servicing interactions for retail and business customers. Identifies walk-in customers' needs through the Bank's retail sales process to provide basic sales solutions for basic customer needs and/or refer complex customer needs to the appropriate team member/partner.

POSITION RESPONSIBILITIES:

Educate customers on current bank processes, solutions, deposits and other convenience services/available channels

Fluently use needs assessment to facilitate reactive account opening.

Explain features and benefits of solutions (e.g. credit cards, overdraft line of credit, installment loans) and have basic knowledge of when it is an appropriate solution

Open new Demand Deposit/Time Deposit/IRA accounts and explain the features, benefits and disclosures associated with each

Explain at a high-level criteria used to decision loan applications

Transition service/sales consultation to account opening process

Field inbound customer inquiries and provide solution-based recommendations

Complete Business Banking Customer Refresh Activities

Complete business account servicing request for research, disputes, loan payments, loan advances, collateral releases, wire transfers, official check request, statement request and credit inquires

Assist and stay current with the Business Banking AML/KYC/BSA process

Review, approve and help resolve customer Business Banking Customer overdrafts

Introduce business Banking Partner when servicing need represents and opportunity for a product solution

Assist business customers with deposit and loan servicing needs. Build a rapport with new clients.

Perform retail transactions.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports diversity and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

NATURE AND SCOPE:

The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner. The position is a key driver of branch referrals that assist the branch team achieve annual sales goals. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately.

MANAGERIAL/SUPERVISORY RESPONSIBILITY:

None

MINIMUM QUALIFICATIONS REQUIRED:

High school diploma or equivalent (GED) and a minimum of 1 year proven retail sales, call center, customer service, or telesales experience.

Strong verbal communication and interpersonal skills

Ability to interact with varying customers (consumer to small business) and to effectively handle difficult customer conversations.

Well-organized individual with time management and prioritization skills, with ability to work under critical time constraints in a team environment.

Proficient with internet user-level technology

IDEAL QUALIFICATIONS PREFERRED:

Bilingual based on branch needs

Proven referral and/or sales ability

PHYSICAL REQUIREMENTS:

Ability to stand for long periods of time

Prolonged use of hands and fingers

Ability to lift light to heavy objects weighting 5 lbs. to 30 lbs.

Ability to read fine print

Ability to interact with customers in an open face-to-face work environment

We encourage candidates with relevant military experience to apply.

About M&T

At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.

As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.



See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Service Merchandiser

Acosta, Inc.

Posted 7 days ago

VIEW JOBS 11/10/2018 12:00:00 AM 2019-02-08T00:00 Overview The IMPACT Retail Service Merchandiser is responsible for representing Acosta, our clients, and our customers by effectively performing project work including, but not limited to, the proper implementation of plan-o-grams, new item placement, void corrections, stock rotation, building displays, and completing surveys and audits. The ideal candidate is a self-starter, quick learner, has a strong attention to detail, and works well in independent situations. They must possess excellent organizational skills, strong communication skills and the ability to build relationships with business partners. Responsibilities * Read and follow a plan-o-gram to effectively complete project work. Have a working knowledge of merchandising and retail terminology. * Perform duties such as maintaining store shelf standards and inventory, including rotation of products, displaying merchandise properly, placing shelf strips and attaching tags properly, checking date codes and plan-o-gram integrity, and processing packouts, restocks and reorders as necessary. * Assist in gathering and moving materials, supplies, fixtures and equipment necessary for the assigned project work. * Partner with store personnel and co-workers to achieve and maintain merchandising excellence, discuss changes, and build an effective working relationship. * Report and discuss observations and issues with IMPACT Senior Area Manager/IMPACT Area Manager. * Effectively and accurately work with web based applications to indicate work availability, check schedule for work assignments, accept work assignments, receive work documentation and information, record work start and completion times, record work mileage, record work expenses, record work time and attendance, and complete training activities. * Effectively and accurately prepare, process, submit, and manage documentation related to assigned project work. * Perform job safely by demonstrating full awareness of his/her surroundings. Utilize proper safety techniques and equipment use when necessary. Be proactive in alerting management to any unsafe act or condition to prevent injuries. * Perform other duties as assigned. * Understand and follow all Acosta policies and standard operating procedures. Qualifications * At least 1 year of Customer Service experience preferred. Prior sales agent, retail and reset responsibility experience preferred * Strong demonstration of the following core competencies:Quality Commitment-Maintain quality standards that meet and/or exceed expectationsDetail Oriented- Ensure work accuracyCustomer Service-Provide a level of service to customer concernsCommunication Skills-Ability to communicate effectively * Must be comfortable utilizing Technology (i.e. smartphones and handheld devices) * Must be able to lift and carry individual cases of product, shelving, or displays of up to 60 pounds * Must be willing and able to work in cold environmental conditions (i.e. refrigerated and freezer sections of retail stores) for limited periods of time * Must be able to operate or learn how to operate a computer, calculator, fax machine, telephone, paper cutter, copier, hammer, screwdriver, drill, case cutter, hand truck, and pallet jack. Must be able to climb and stand on a step stool or ladder * Must possess strong interpersonal, organizational, decision making and leadership skills. Must be able to read and communicate effectively with others * Must have access to the internet on a daily basis. Must be able to work effectively in web based applications, email applications, and word processing applications * Must have a valid driver's license and be able to drive in a car for extended periods of time Acosta Sales & Marketing is an Equal Opportunity Employer By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions. US: Canada: Job ID 2018-147835 Work City Long Island City PCN 202398 Position Type Regular Part-Time Work Zip 11104 Starting average hours per week < 20 Category Field Jobs Acosta, Inc. Long Island City NY

Senior Service Associate

Expired Job

M&T Bank