Senior Service Associate

M&T Bank Long Island City , NY 11101

Posted 2 days ago

Retail Banking Division

PART TIME - Senior Service Associate
25 Hours Per Week

Long Island City Branch

Long Island City, New York 11101

FUNCTION:

Specializes in our branch customer experience through lobby management, transactions, and servicing interactions for retail and business customers. Identifies walk-in customers' needs through the Bank's retail sales process to provide basic sales solutions for basic customer needs and/or refer complex customer needs to the appropriate team member/partner.

POSITION RESPONSIBILITIES:

Educate customers on current bank processes, solutions, deposits and other convenience services/available channels

Fluently use needs assessment to facilitate reactive account opening.

Explain features and benefits of solutions (e.g. credit cards, overdraft line of credit, installment loans) and have basic knowledge of when it is an appropriate solution

Open new Demand Deposit/Time Deposit/IRA accounts and explain the features, benefits and disclosures associated with each

Explain at a high-level criteria used to decision loan applications

Transition service/sales consultation to account opening process

Field inbound customer inquiries and provide solution-based recommendations

Complete Business Banking Customer Refresh Activities

Complete business account servicing request for research, disputes, loan payments, loan advances, collateral releases, wire transfers, official check request, statement request and credit inquires

Assist and stay current with the Business Banking AML/KYC/BSA process

Review, approve and help resolve customer Business Banking Customer overdrafts

Introduce business Banking Partner when servicing need represents and opportunity for a product solution

Assist business customers with deposit and loan servicing needs. Build a rapport with new clients.

Perform retail transactions.

Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

Promote an environment that supports diversity and reflects the M&T Bank brand.

Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Complete other related duties as assigned.

NATURE AND SCOPE:

The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner. The position is a key driver of branch referrals that assist the branch team achieve annual sales goals. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately.

MANAGERIAL/SUPERVISORY RESPONSIBILITY:

None

MINIMUM QUALIFICATIONS REQUIRED:

High school diploma or equivalent (GED) and a minimum of 1 year proven retail sales, call center, customer service, or telesales experience.

Strong verbal communication and interpersonal skills

Ability to interact with varying customers (consumer to small business) and to effectively handle difficult customer conversations.

Well-organized individual with time management and prioritization skills, with ability to work under critical time constraints in a team environment.

Proficient with internet user-level technology

IDEAL QUALIFICATIONS PREFERRED:

Bilingual based on branch needs

Proven referral and/or sales ability

PHYSICAL REQUIREMENTS:

Ability to stand for long periods of time

Prolonged use of hands and fingers

Ability to lift light to heavy objects weighting 5 lbs. to 30 lbs.

Ability to read fine print

Ability to interact with customers in an open face-to-face work environment

We encourage candidates with relevant military experience to apply.

About M&T

At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T.

As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.



Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Associate Private Br...

Freshdirect

Posted 3 days ago

VIEW JOBS 7/13/2018 12:00:00 AM 2018-10-11T00:00 Recipe for Success The Senior Associate Manager, Private Brands will support with the Private Brand Team, managing self-manufactured and Private Brand goods post launch. In addition to identifying and pursuing cost savings opportunities, the position will lead promotional plan development, supply chain optimization, and extension/discontinuation plans for the current assortment among other day-to-day management activities. * Negotiate and maintain competitive component costs for all private brand suppliers; seek to improve cost positioning through terms negotiation and payment method optimization * Establish and build relationships through frequent interaction with suppliers; confirm promotions and sales plans; on-going exploration of innovation and line extension opportunities * Develop and maintain promotional and marketing plan and objectives for all private brand programs; analyze effectiveness and adjust as needed * Consult business partners on distribution model optimization to drive costs out of the supply chain (back haul, off-site storage plans etc.); create inventory turn objectives and minimize inventory outages * Develop and maintain benchmarks that will determine private brand program success; utilize data to analyze and forecast results, recommending adjustments to improve performance as needed * Conduct category reviews and recommend adjustments to existing SKU mix; including extension and discontinuation plan and seasonal price/promotion/assortment changes * Establish retail price strategy, gross profit, sales objectives for existing private brand programs * Be responsible and accountable for cross-functional P&L; achieve sales and gross margin budgets for the assigned categories * Host maintenance cuttings to ensure all products continue to meet product specifications after launch; continually share feedback with supplier community to improve quality Key ingredients – * Possess excellent leadership, negotiating, and planning (forecasting) skills * Financial acumen and analytical skills / Budget-management skills and proficiency / previous P&L experience a plus * Comfortable juggling and coordinating multiple projects across several key marketing channels simultaneously * Must be detail orientated with optimal organizational skills; with a focus on teamwork, project management and follow-up * Demonstrated ability to establish and maintain strong relationships with internal and external stakeholders * Ability to autonomously create and track progress in an ambiguous fast paced environment WARNING: Our food is processed in a facility that does not contain people who are toxic, rude, disrespectful, arrogant, egotistical, self-promoting, inconsiderate, or mean-spirited. Who is FreshDirect? FreshDirect is a food tech company and the Northeast's leading online fresh food grocer, delivering directly to customers throughout seven states, including the New York City and Philadelphia metropolitan areas, and the greater D.C. metropolitan area. FreshDirect is committed to sourcing the freshest and best-tasting meat, fish, produce, and specialty items through direct relationships with suppliers, growers, and farmers. In 2016, FreshDirect expanded its portfolio in NYC with the launch of FoodKick, an on-demand business that caters to the needs of urban dwellers with a curated selection of fresh food, alcohol, and essentials—all delivered within an hour. Launched in 2002, FreshDirect is a privately held company headquartered in Long Island City, NY. For more information, visit www.freshdirect.com or www.foodkick.com. Why choose FreshDirect? We are an innovative Food Technology company offering an environment where you can grow a career and feed your future and have fun while doing it! Great people deserve great benefits and we go above and beyond! Wait, there's more! Check out our #workperks: Working here is pretty much as cool as you'd imagine - lots of food, lots of energy, and a whole lot of happy hours. * Flexible and generous PTO plan * 20% discount on FreshDirect and FoodKick plus an employee at-cost food program (FD Market) * Thirsty Thursdays, book club, monthly birthday breakfasts, and other happy hours * Wellness programs like weekly meditation, yoga, and Zumba, and monthly manicures and massages * Monthly Lunch & Learns covering things like "The Very Best Cheese and Wine" * We have a 24-hour shuttle service that runs back and forth to the subway * We offer up to $5000 per hire as a referral bonus * Summer barbecues and annual company picnic for friends and family Click to explore careers and life @ FreshDirect - https://tinyurl.com/Life-FreshDirect Learn more @FreshDirect on Twitter, Instagram, Facebook, YouTube! Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Descriptions may be subject to change as the needs of the organization change. As an EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER, FreshDirect does not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, sex, gender, sexual orientation, age religion, creed, marital status, veteran status, domestic violence victim status, familial status, or on any other basis prohibited by law. Furthermore, FreshDirect will not discriminate against any applicant or employee because he or she is disabled, a disabled veteran, or a veteran of the Vietnam era, provided he or she is qualified and meets the requirements established by FreshDirect for the job. Freshdirect Long Island City NY

Senior Service Associate

M&T Bank