Senior Scrum Master

You will be part of a growing Engineering team that handles CLIENT applications for Internal and External Users. The IT department services over 10 internal groups and the Sr. Scrum Master will be a seasoned Technologist comfortable in working with various business and technology teams.

The ideal candidate will be a technologist who is able to balance the rapid pace of technology change with an authoritative ability to handle client relationships - including working closely with the business and technical teams/vendors. Assists in the ongoing support of applications.

We're looking for someone who is laser-focused on operational excellence and customer satisfaction. You'll need to wear many hats, so flexibility and a can-do attitude are critical!

We are looking for a dynamic, collaborative personality that can champion the cause of Agile within the organization. The individual needs to have a consistent track record of successfully delivering value for their organization in a fast-paced environment along with successful management of customer expectations. A passionate engineer who strives for automation would be ideal for this position. Experience mentoring and leading other staff, both onsite and offshore would be required for this role to be successful.

As a, Sr. Scrum Master, you will lead CLIENT's Agile efforts across all products and lines of business. You are a pioneer, building new capabilities that will help unlock new possibilities for our businesses. You will coordinate with external and internal resources to be a part of an Agile Transformation practice. You will play a fundamental role in achieving our ambitious growth objectives. You must be comfortable switching between multiple streams, both leading as a manager and contributing as an individual and working with both business teams and technology teams to translate requirements into finished product. You possess strategic vision and tactical mastery and combine it with an entrepreneurial spirit to get it done. You will collaborate closely with partners across the company to design innovative solutions and balance challenging priorities and resource demands.

The right candidate is someone who is not only passionate about Agile but also passionate about leading and mentoring a great group of engineers. We're looking for someone who welcomes challenges and is hyper-focused on delivering exceptional results to internal business customers while creating a rewarding team environment.

This position reports into the Director, XXXXXXXXXXXX, IT

MAJOR RESPONSIBILITIES

• Understands business needs and develop solutions that delight consumers and customers

• Understands Agile artifacts and develops applications based upon business priority. Collaborate with project partners to ensure all requirements are met. Handles relationships with end user communities. Interacts regularly with users to gather feedback, listen to their issues and concerns, recommend solutions.

• Provide leadership during application design and development for highly complex or critical initiatives across numerous lines of business and shared technology.

• Build and lead high-performing, agile teams

• Ensure cross collaboration with sister teams in other geographies

• Partner with your peers within the organization and build multi-functional alignment

• Act as Scrum Master for multiple teams, providing a learning environment to deliver business value

• Develop a deep understanding of our products and vision to help guide our team

• Challenge, coach, and guide the organization using agile and lean principles

• Emphasize code quality through small, focused user stories; assist teams with a hands-on servant leader approach from inception to delivery of our work

• Ability to utilize agile methods in a flexible manner that often includes project management, adapting to the specific needs of the organization (which can include hard deadlines/fixed dates at times), and creatively problem solving

• Experiment with and integrate processes and tools that encourage continuous improvement

• Create metrics to provide teams and the organization with relevant feedback

SKILLS/KNOWLEDGE

• BS/BA or greater

• Certified Scrum Master (CSM) and/or CSP

• 5+ years of experience as a Scrum Master

• Knowledge of Scrum, Lean, XP, Kanban, and other Agile development techniques

• Efficient verbal and written communication skills

• Comfort with ticketing tools such as JIRA

• Experience with large-scale application development

• Experience with the full AWS stack will be a plus

• A true believer in measuring success based on working software and in quick prototyping

• Someone with an iterative approach, aim to move fast and think big

• Experience handling internal and external teams at the same time, working with multiple brands and digital properties of varying maturities

• Demonstrated ability to partner and communicate effectively with non-technical team members, resolving contending or contradictory objectives, and unifying disparate ideas into a homogenized solution

• Ability to be versatile and handle multiple projects and re-prioritizations

• Possess the ability to influence others, implement change, and standardize processes in a complex business environment

• A passion for mentoring and growing the potential of others

• Ability to effectively and appropriately interview technical candidates

• Passion for Automation and Hunger for Acceleration; Keen knowledge of Devops as well as RPA is a big plus

• Superb communication skills (both written and verbal)

• Great teammate - should be ready to go beyond to help immediate team and do not be averse to not shy away from asking for help if needed.

• Ability to translate ideas into solutions based on user and business needs

• Open Eagerness to learn new technologies and bring new ideas to the table

EDUCATION

• Bachelors Degree or equivalent. Masters would be a plus.