At City Club Apartments, creating incredible resident experiences is everyones responsibility. Regardless of job title, seniority, or whether weve had a coffee yet. We hire passionate, personable people and then give them the tools to build a career as unique as they are.
World-class properties, innovation, high-?ves, service, autonomy, community. If youre nodding along right now, get in touch. Wed love to have you join the club.
The primary responsibility of this position is to lease apartments to prospective residents by effectively demonstrating value in the features and amenities of the community as it relates to their individual lifestyle. In this role, the individual will offer meaningful recommendations to management to maximize sales effectiveness based on trends in traffic, speak intelligently to the advantages of the community location, and perform effective community outreach.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
Provides thorough knowledge to prospective residents on the apartment, community and local area; describes current market conditions; and is knowledgeable of area competitors.
Demonstrates a sense of urgency with prospective and current residents in answering phone calls, responding to emails and following-up on inquiries or addressing concerns.
Achieves and maintains high closing ratios by uncovering and overcoming prospect objections and asking for a monetary commitment from every tour of the community.
Meets or exceeds the companys Phone to Appointments and Appointments to Tours Standard: 75% For all Office Associates as all phone call contacts and email contacts must be responded to the same day they are received
Meets or exceeds the companys Closing Standards: Tours to Rentals Standard: (Total Tours/Rentals) 40% All Office Associates 33% for New Associates (1st 30 days).
Meets or exceeds e-leads response time: Checks e-leads hourly and during business hours respond to e-leads within 4 hours maximum. e-lead requests sent after business hours will be responded to the next morning upon start of business; E-Lead Closing Standards: 30% Unscreened, 50% Screened.
Conducts and follows-up on leads for new sales opportunities with realtors, locators, corporate housing providers and potential business relationships.
Processes all rental applications for approval; verifies all pertinent information and submits to manager for approval; prepares lease for future resident.
Demonstrates responsible recordkeeping in maintaining resident information, ensures sales reports are accurate, and commission records are always current.
Presents the community, model apartments, vacant apartments and amenities to prospective residents in a professional and knowledgeable manner; offers a timely response and follows-up with prospective residents.
Establishes a presence within the local market through networking and social functions, creates an outreach program to connect with local merchants and restaurant owners; and promotes resident activities.
Assists residents and their guests in a courteous and efficient manner; and plays a vital role in ensuring overall resident satisfaction.
Ensures that the sales office, models, vacant apartments and common areas meet the Companys standards; personally inspects apartments before move-in, and reports any and all deficiencies to the Property Manager.
Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts.
Maintains consistent and timely attendance, sets an example for their co-workers in punctuality.
Assists in the development and training of Sales Consultants in ensuring proficiency of software platforms and sales policies and procedures.
Adheres to Fair Housing guidelines consistently, and performs other job-related duties as assigned.
Bachelors degree preferred; or equivalent of four (4) years of experience in lieu of a bachelors degree.
Minimum of four (4) years of relevant sales (commission-based) experience.
Previous employment within an upscale to luxury product environment (retail or hospitality welcomed).
Availability to work a flexible schedule; any day of the week including weekends.
If required, leasing license or obtain within 120 days of employment.
Ability to write and communicate professionally in English to engage with residents in-person, in writing, over the phone or through social media platforms.
Successfully pass drug screening and criminal background check.
SKILLS AND ABILITY
Ability to demonstrate intermediate working knowledge of Microsoft Office.
Ability to apply sound decision-making when assisting residents and their guests.
Ability to resolve residents concerns while maintaining a friendly and professional demeanor.
Ability to demonstrate customer service skills by engaging the residents in conversation to identify their needs or concerns.
Ability to demonstrate strong organizational skills to ensure all tasks are completed in a timely manner.
Ability to communicate professionally and effectively and adapt interpersonal skills to a variety of audiences.
Ability to demonstrate teamwork by assisting and communicating with co-workers.
City Club Apartment is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, City Club Apartments will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
City Club Apartments