Senior Salesforce System Admin

Your North Star: Advance Children's National Hospital's Salesforce Health Cloud platform and other integrated capabilities in alignment with our commitment to delivering high quality, efficient, and equitable care to the families we serve.

As the Sr. Salesforce Administrator, you will be part of Children's National's growing Digital team, creating transformative systems, tools, and applications supporting Children's National Hospital's mission. The Sr. Salesforce Administrator is globally responsible for end to end the management of the Salesforce Health Cloud platform and other connected digital solutions. The successful candidate will have demonstrated success in improving business processes through deployment and adoption of Salesforce in healthcare or a related field. If you have a strong passion for healthcare and digital enablement using Salesforce, this role is for you.

Serving as the organizations expert on system capabilities, the administrator works closely with stakeholders and subject matter experts to identify, deploy, and maintain best practices. The administrator will lead the development of business requirements, specifications, process flows, application design, maintenance and security protocol, and configuration, alongside testing and deployment.

Minimum Education

• Bachelor's Degree from an accredited college or university in information system, computer science, or related field. (Preferred)

Minimum Work Experience

• 3 years Experience working as a Salesforce Administrator (Required)
• Experience with HealthCloud and MuleSoft (Preferred)

Required Skills/Knowledge

• Proven experience in the administration and maintenance of Salesforce systems

• Demonstrated experience with Salesforce administration and support in an enterprise production environment.

• Demonstrated experience with Salesforce security profiles and configuration, reports and dashboards, data integration tools and application integration

• Experience in performing Salesforce upgrades and ensuring successful integration

• In-depth knowledge of Salesforce products and their functionalities

• Proven ability to design and implement best practices and/or new processes and work with leaders and groups to facilitate user adoption

• Strong understanding of the Salesforce platform, with the ability to apply apps and build workflows, custom views, and other content of intermediate complexity

• Strong understanding of Salesforce best practices and functionality

• Strong data management abilities

• A demonstrated ability to understand and articulate complex requirements

• Ability to work under deadline pressure, identify need for additional resources

• Ability to manage others to deliver successful outcomes as demonstrated by managing projects or people

• Strong analytical, process and problem-solving skills

• Ability to effectively address customer concerns while maintaining adherence to standards

• Excellent written and verbal communication and training skills

• Ability to provide system administration for both Salesforce Health cloud and MuleSoft

• Understanding of Healthcare workflow and/or the basic functions of an Electronic Health Records (EHR) system

• Understanding of basic triggers/Apex code knowledge

• Agile Product Owner Experience

• Active in the Salesforce community

Required Licenses and Certifications

• Salesforce Administrator (Required)
• Salesforce Advanced Administrator (Preferred)
• Platform App Builder (Preferred)

Functional Accountabilities

Responsibilities

• Administer all aspects of Salesforce HealthCloud user and license management including new user setup/deactivation, roles, profiles, permissions, etc.

• Provide proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer

• Administer Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports

• Manage of Salesforce integrated applications and third-party suppliers

• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience

• Create a platform roadmap and define priorities, liaising with stakeholders

• Coordinate DevOps/release management with internal and external development teams

• Support team members and monitor user adoption of Salesforce tools in our organization; Identify and evaluate unused or underutilized platform features

• Own the communication of any platform changes to end users and stakeholders

• Assess data management to improve Salesforce data quality, implementing rules and automation as needed

• Address user support request tickets and manage support escalation as needed with Salesforce.

• Maintain Production and Sandbox technical documentation

• Provide ongoing user training and create training materials as needed

To be successful in this role you will need to be:

• Kind

• Able to work independently as well as in a team environment and offer and receive constructive feedback and direction to support team goals

• An innovator who knows what it takes to execute and has a history of setting and meeting ambitions goals

• A highly dependable individual contributor who can work with little supervision while being resilient to change

• Excellent listener who can check your ego at the door and both receive and provide candid feedback

• High personal integrity and capacity to act calmly in high-pressure and high-stress situations

Organizational Accountabilities

Organizational Accountabilities (Staff)

Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance