Senior Salesforce Business Analyst

Company Description

Take a seat on the Xplor Rocketship and join us as Senior Salesforce Business Analyst (Fitness & Wellbeing).

We are Xplor - the first global platform integrating SaaS, Payments and Commerce Accelerating Technologies to help businesses succeed.

From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning - our software, payments, and commerce-accelerating technologies help businesses automate operations, save time and effort, overcome obstacles, and form lasting relationships with their customers.

Job Description

The Senior Salesforce Business Analyst will work with several stakeholders throughout the entire organization to ensure data integrity, measure campaign success and work on day to day efficiency gains. You will be a critical part of a high-performing and fast-growing team with a strong entrepreneurial mindset. For the right individual, this role can rapidly grow into an advanced position with more strategic responsibilities, autonomy, and interaction across all levels of the organization

RESPONSIBILITIES

• Work with the project team to gather the business and functional requirements, by scoping, defining, and prioritizing requirements.

• Translates conceptual user/business requirements into functional requirements in a clear manner that is comprehensible to CIS/SFDC and overall project team.

• Conducts interviews to gather requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.

• Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.

• Works with stakeholders and project team to prioritize collected requirements.

• Assists in conducting research on products to meet agreed upon requirements and to support purchasing efforts.

• Participates in the QA of purchased solutions to ensure features and functions have been enabled and optimized. Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.

• Develops and utilizes standard templates to write requirements specifications accurately and concisely.

• Communicates changes, enhancements, and modifications of business requirements - verbally or through written documentation - to project managers, sponsors, and other stakeholders so that issues and solutions are understood.

The average base salary pay range for this position is $80,000 to $120,000

Qualifications

• Bachelor's Degree or higher required

• 3+ years of experience working in a Salesforce Business Analyst capacity

• Experience using Salesforce Marketing Cloud

• Experience using Salesforce Sales Cloud

• Data Migration experience

• Consultative, team player who enjoys being part of a close-knit team while also working independently with direction on individual projects

• Exceptional written and verbal communication skills

• Strong aptitude for learning new systems and processes

• Excellent attention to detail and results oriented

• Persistent, organized and highly motivated

• Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities

Additional Information

What does it mean to work for Xplor?

Our four core values - Make life simple, Build for people, Move with purpose and Create lasting communities - are key to who we are and guide us from how we hire to how we recognise our team members.

Some of the perks of working with us:

• Unparalleled opportunities to learn and accelerated career development

• A collaborative, team environment with people who truly love what they do

• Unlimited access to Udemy for Business, 10% of your time devoted to growing you and your career, and further support to help you grow

• Access to mental health support

• Fully flexible work arrangements

More about us

We're the first global platform integrating software, payments and Commerce Accelerating Technologies to help businesses succeed. We offer software solutions for businesses in fast-growing 'everyday life' industries: Childcare & Education, Fitness & Wellbeing, Field Services and Personal Services - and a global, cloud-based payments processing platform.

With operations in North America, Australasia, Europe, and the U.K., we serve over 78,000 businesses that processed over $31 billion in payments, in over 140 countries in 2021.

More about us

We're the first global platform combining SaaS with embedded payments, and tools to help businesses grow and succeed. We offer software solutions in fast-growing 'everyday life' verticals: Education, Fitness & Wellbeing, Field Services and Personal Services - and a global, cloud-based payments processing platform. Xplor Technologies serves over 106,000 customers that processed over $37 billion in payments, operating across 20 markets in 2023.

Good to know

To be considered for employment, you must be legally authorized to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time.

We kindly ask you to apply through our careers portal or external job boards only. Please don't send your application via email.

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers.

We also invite you to check out our Candidate FAQs for more information about our recruitment process www.xplortechnologies.com/us/recruitment-faqs.

EEO and Artificial Intelligence

Please note that we do not exclusively rely on artificial intelligence (AI) when making hiring, promotion or any other employment decisions. We don't have any AI tools in place that are capable of making these kinds of hiring decisions for us.

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. Applications are encouraged from all sectors of the community. All Information will be kept confidential according to EEO guidelines.

Xplor is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Xplor will take steps to ensure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us via talent@xplortechnologies.com.

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.