At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology - and each other to surpass these boundaries - we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small.
You will become a member of the team supporting Pearson Online Learning Services where your expertise as a Salesforce Business Analyst and your computer science skills will make you an important member of the team. As a Salesforce Business Analyst, you will report to the Digital and Technology division. You will be responsible for enabling Salesforce.com solutions that support the development of new and existing program functionality that drives sales within the organization.
Brief Summary of Role
The Business Analyst works with the business to elicit and analyze their requirements, develop designs, and implement salesforce.com. The BA leads workshop sessions to gain an understanding of our current state processes and technology for Marketing and Sales teams. They will elicit current state pain points and identify gaps in the process and/or technical tools. From the workshop output, the BA will lead conference room pilot sessions to define future state solutions. They will be responsible for the solution approval and decomposition into user stories. When appropriate, they will also produce more detailed supporting materials such as business cases and value assessments, business process diagrams and other context diagrams. They will liaison between technical teams testing teams and business stakeholders during the implementation phase.
In this role, the person will be required to:
Work closely with stakeholders and development teams to analyze business needs, propose direction, detail requirements for stakeholder review, development, and implementation
Lead discovery workshops to evaluate design of existing processes / systems to identify customer process pain points and gaps in best practices.
Be the Sales process change agent by leading stakeholder sessions to guide and validate proposed solutions. Drive detailed user story creation across all levels of the organization (both business users and technical teams)
Gather requirements and process flows, including documentation of all features with acceptance criteria
Consult, document and maintain operational processes
Translate proposed solutions into a functional spec with the technical development team
Articulate data requirements and data quality standards to data governance and business lead
Collaborate with other analysts and project contributors to create comprehensive and cohesive solution approaches.
Solve complex problems and develop innovative solutions related to the Salesforce CRM platform while driving for OOTB solutions. Must be able to articulate pros/cons of customization when warranted.
Deliver optimal and scalable solutions with best practices
Salesforce Certified Administrator
Salesforce Certified Advanced Administrator
Salesforce Certified Marketing Cloud Administrator
Bachelor's Degree and / or relevant work experience
Experience with business process and user experience modeling
Ability to organize and drive process reengineering sessions
Experience with Salesforce Sales and Marketing Clouds
Comfortable building and demonstrating prototypes in Salesforce
Comfortable with heavy involvement in user acceptance test planning
Experience working in complex, enterprise, global Salesforce.com implementations with multiple orgs and org mergers
Delivered multiple CRM implementations leveraging a large system integrator
At least 3 years experience in SFDC or an equivalent sales module deployment
At least 3 years experience in business process and/or requirements gathering
Strong communication and business relationship skills
Salesforce Certified Service Cloud Administrator
Salesforce.com additional certifications
Experience with JIRA and Agile methodology
Familiarity with Salesforce EDA architecture
Organization: Technology & Operations
Req ID: 410