Senior Salesforce Administrator

The Hartford Hartford , CT 06183

Posted 2 months ago

You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you've landed in the right place.

The Hartford is seeking a Senior Salesforce Administrator to join our team!

Responsibilities:

  • Has supervisory responsibility in instructing, providing guidance, assigning, directing and checking the work of the other Salesforce configuration analysts or developers.

  • Acts as expert technical resource to staff in all phases of the development and implementation process.

  • Responsible for Salesforce configuration/development.

  • Measures and monitors progress to ensure application releases are delivered on time and meet expectations.

  • Work with business stakeholders to identify and specify complex business requirements and processes. Interpret the outcomes into configurable solutions in Salesforce.com.

  • Coordinates the activities of the team with the business area and other IT sections (e.g., data, operations, QA, technical support, etc.).

  • Manages business and IT stakeholders and acts as a liaison between business and IT.

  • Possesses functional knowledge and skills reflective of a competent practitioner with the ability to deliver on work of highest technical complexity.

  • Aides team members' elicitation efforts through help selecting approaches and identification of gaps / areas to explore.

  • Selects the appropriate tools and techniques based on assessment of the project and assignment objectives.

  • Mentors team members to drive awareness of new approaches and improve execution of known techniques.

  • Ability to structure and drive working and informational sessions that promote collaboration, achieve synergy, and achieve desired outcomes.

  • Actively manages participants creating distractions / diversions counter to desired outcomes.

  • Identifies choices and improvement opportunities to better align own work with the direction and strategic priorities of the broader organization.

  • Partner closely with Tech Leads to bridge the gap between Salesforce.com configuration and code.

  • Responsible for end to end delivery of Salesforce solutions including: Establish, document implement, manage and monitor releases and ensure program-wide compliance for normal and emergency fixes. Make sure releases are delivered on time and meet expectations. Identify change management processes, all applicable stakeholders, release, notify, communicate and manage expectations through all phases of the release process.

Qualifications:

  • Bachelor degree in Computer Science or a related discipline, with an advanced degree preferred, and at least five, typically seven years of solid, diverse work experience in IT; or an equivalent combination of education and work experience.

  • Requires an extensive knowledge of the business area's functions and knowledge of system and technology alternatives, excellent communication skills, analytical ability, strong judgment and management skills, and the ability to work effectively with client and IT management and staff.

  • Strong leadership skills & presentation skills

  • Strong experience with vendor management

  • Ability to create advanced solutions in Salesforce.com leveraging configuration and best practices

  • Salesforce.com certification is preferred

  • Prior analysis experience with a willingness to learn new technologies - cloud, big data

  • Prefer Scrum/SAFe experience

  • Must be authorized to work in the U.S. without company sponsorship

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

Sr Configuration Analyst - IN07CE

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Senior Salesforce Administrator

The Hartford