Senior Salesforce Administrator

Columbia University New York , NY 10007

Posted 3 weeks ago

  • Job Type: Officer of Administration

  • Bargaining Unit:

  • Regular/Temporary: Regular

  • End Date if Temporary:

  • Hours Per Week: 35

  • Salary Range:

Position Summary

The Senior Salesforce Administrator is responsible for supporting Columbia College through the implementation and maintenance of the Salesforce platform including Service, Sales, Marketing, and Experience clouds. The incumbent collaborates with the Executive Director, Information Technology and Strategic Analytics; the Senior Director, Application Services; the Project Manager IT/Analytics; and the Director, Data Analytics to plan, implement, and executive all activities related to the College's Salesforce CRM platform. Additionally, the Senior Salesforce Administrator assists with project management, roadmap development, and overall strategic planning.


  • Collaborates with internal clients to assist with defining strategy, content, and features for their applications.

  • Participates in the day-to-day operations of applications and systems for CCIT in support of the College's administrative departments.

  • Engages in unit, integration, and acceptance testing of Salesforce applications.

  • Produces technical and end-user documentation for the Salesforce CRM.

  • Monitors components of the College's Salesforce platform.

  • Applies Salesforce and industry-standard best practices to the Salesforce platform.

  • Researches add-on application packages and support analysis for acquisition of applicable programs.

  • Performs user support and training for College end users.

  • Manages scoping and planning of various CRM-related projects and initiatives.

  • Provides support for end users.

  • Performs routine administration functions for our Salesforce platform.

  • Designs, develops, and implements specific initiatives to improve data quality and security, and improve features within the Salesforce platform.

  • Builds and distributes Salesforce reports and dashboards.

  • Manages multiple projects with varying time frames and deliverables based on priorities, schedule, and resources.

  • Supports the Technology Advisory Committee (TAC) by actively helping to organize sessions, facilitate inter-unit collaboration, and identify projects that are necessary to meet the strategic priorities and mission of the College.

  • Collaborates with internal clients representing College units and departments to understand their business models and goals to help define strategy, content and features for design of their applications.

  • Other duties as assigned.

Minimum Qualifications

  • Bachelor's degree with three (3) to five (5) years of related Salesforce experience.

  • Extensive experience with Salesforce customization and configuration, including: custom objects, flows, workflow and validation rules, triggers, permissions and sharing, and reporting.

  • Familiarity and experience with project management principles and practices.

  • Experience with Service Cloud, Sales Cloud, and Experience Cloud.

  • Outstanding attention to detail, as well as ability to conceive of the larger picture in relation to strategic planning.

  • Ability to prioritize and manage multiple tasks under short and changing deadlines, while ensuring timely and accurate execution.

  • Excellent analytical, communication, organizational, and interpersonal skills.

  • Proven record of collaborative and independent work.

  • Ability to exercise sound judgment, discretion, and tact in a professional setting.

Applications submitted without a resume and cover letter will not be reviewed

Preferred Qualifications

  • Experience with the Salesforce development ecosystem, including Apex, SOQL, SOSL, and Lightning Web Components (LWC).

  • Experience with the Salesforce Education Data Architecture (EDA) model.

  • Experience with reporting tools like Tableau or PowerBI.

  • Experience with data integration tools, such as Jitterbit or SSIS.

  • Understanding of key Salesforce architectural concepts (e.g. API and governor limits, security models, and techniques).

  • Ability to analyze, design, and optimize business processes via new Salesforce technology, API integrations, or other AppExchange products.

  • Certified Administrator (ADM 201) certification in current standing.

  • Experience with Marketing Cloud.

  • Familiarity with web development, including HTML, CSS, and JavaScript.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Salesforce Administrator Hybrid

Qi Venture Partners

Posted 5 days ago

VIEW JOBS 1/27/2023 12:00:00 AM 2023-04-27T00:00 <p>Salesforce <b>Administrator [Hybrid] - <strong>NO C2C</strong></b></p><p>Overview:<br></p><p>Qi Venture is currently hiring for a Salesforce Administrator who, while working under the Qi Venture umbrella, would also operate within Qi's newer portfolio companies to help bring their ideas to life and scale their new business operations. This person would be responsible for improving business processes and efficiency in Salesforce and providing data driven solutions. This role is <strong>not C2C</strong>. </p><p>Responsibilities and Duties</p><ul><li>Manage & operate Salesforce Products</li><li>Conduct sophisticated analysis and modeling that translates data into actionable insight that supports business development</li><li>Build and operate processes to both reactively capture and proactively identify opportunities, as well as documenting and managing them</li><li>Execute outreach program for the business</li><li>Collaborate cross-functionally with different departments in order to understand company’s end-to-end process & workflow</li><li>Lead design, integration and innovation of various business operations systems and tools to help create/optimize workflows, custom fields, list segmentations, and data flow management to the company.</li><li>Create/Edit current process using fields, workflow rules, campaigns, pardot, etc. to create improved processes.</li><li>Ability to deploy, customize and integrate CRM</li><li>Maintain the quality of data within the Salesforce CRM database</li><li>Customize the system to meet the business needs of the company.</li><li>Manage workflow rules, triggers, action items, approval processes, security validations</li><li>Manage data flow between Salesforce and third-party marketing outlets</li></ul><p><strong>Salary: </strong>$85,000- 100,000</p><p><strong>Requirements</strong></p><ul><li>Hybrid role; 3-days in New York City office</li><li>Bachelor’s degree required</li><li>Not C2C</li><li>2+ years of Salesforce experience as an administrator</li><li>1+ year of Business Analysis experience required</li><li>Salesforce Administrator certification required</li><li>Excellent attention to detail, high level of accuracy, and willingness to take initiative</li><li>Proficiency in statistical data analysis</li><li>Demonstrated proficiency in understanding and implementing business workflows and processes</li><li>Strong initiative to find ways to improve solutions, systems, and processes</li><li>Strong interpersonal and active listening skills</li><li>Ability to work in a fast-paced, deadline-driven environment</li><li>Demonstrated proficiency in customizing and creating CRM entities</li><li>Understanding of execution analytics</li></ul><p><strong>Benefits</strong></p><ul><li>Health Care Plan (Medical, Dental & Vision)</li><li>Paid Time Off (Vacation, Sick & Public Holidays)</li><li>Family Leave (Maternity, Paternity)</li><li>Short Term & Long Term Disability</li><li>Training & Development</li><li>Free Food & Snacks</li><li>Wellness Resources</li></ul> Qi Venture Partners New York NY

Senior Salesforce Administrator

Columbia University