Senior Salesforce Administrator

Braze New York , NY 10007

Posted 3 weeks ago


Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Seamless, HBO, Disney, Urban Outfitters, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale - each month, tens of billions of messages are sent to a network of over 2 billion active users through Braze.

Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019. The company has also been named on the Forbes Cloud 100, Inc. Magazine's 2019 Best Places to Work, and Crain's 2019 Best Places to Work in NYC lists.


The Salesforce Administrator, must be a self-starter who has a passion for data, technology and analytics at a rapidly growing tech start-up. This role will be responsible for assisting with all CRM functionality. This person should have moderate to extensive experience with Salesforce, both in design and strategy.


  • Align with Revenue Operations team on day-to-day Salesforce operations, while supporting various team across Braze (Sales, Customer Success, Marketing, Finance, Legal)

  • Administration of internal systems to test, deploy, maintain and modify scalable processes.

  • Create and maintain dashboards with key performance metrics, including pipeline reporting, opportunity tracking from lead generation to revenue realization, account growth and retention.

  • Create, troubleshoot, test workflows and automated processes to correct errors and make necessary modifications.

  • Create and customize Objects including fields, page layouts, security/sharing rules and validations.

  • Manage user administration, security, permissions, workflows and processes in Salesforce


  • 5+ years of Administrative experience in an instance with 500 users

  • Understanding of general SaaS operations, goals and best practices.

  • Strong problem solver with the ability to assist and potentially lead very detailed and interrelated projects

  • Ability to review and analyze technical flaws to ensure data and infrastructure hygiene

  • Project management, time management, communication and organizational skills

  • Proficiency in translating technical requirements both written and verbally

  • Start up and SaaS experience strongly preferred

  • Experience administering Salesforce Lightning preferred but not required


  • Competitive compensation that includes equity

  • Flexible time off policy to balance your work and life, including paid parental leave

  • Free daily lunch in the office, including snacks and beverages

  • Competitive medical, dental, and vision coverage for you and your dependents

  • Collaborative, transparent, and fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

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Senior Salesforce Administrator