Senior Sales Support Specialist

Job Title:

Senior Sales Support Specialist

Location:

Reno

What you'll do:

As a Senior Sales Support Specialist, you'll be responsible at the divisional level for supporting the Regional Manager by servicing a variety of banking clients and assisting departments to resolve customer issues. You will build strong partnerships by following up with appropriate Relationship Managers, Loan Officers, Regional Manager and clients to ensure issues are resolved and customer is ultimately satisfied with the end result. You may also be responsible for assisting with account analysis, service charge waivers, e-deposit and ACH renewals and are responsible for several reports that are completed for executive management.

What we are looking for:

• Provides daily guidance to the department in the areas of deposits and account servicing. Works directly with customers on issues and resolves issues pertaining to their accounts. Provides excellent customer service and represents the bank in a professional and responsible manner.

• Adheres to compliance, security, state and Federal regulations, bank policies, procedures, and goals. Gathers information pertaining to loan package and coordinates submission to the underwriting and document areas.

• May accompany Officers on customer calls and interviews to obtain an understanding of the business relationship/loan request as a means to providing assistance to the Officer in developing strategies to most effectively meet the needs of the customer. Provides research on loan and deposit accounts as needed.

• Completes E-Deposit and ACH renewals and may assist in setting-up new accounts.

What you will need:

• High School Diploma or equivalent and three (3) years of related experience

• Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.

• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.

• Strong communication skills, especially speaking and listening skills

Compensation: Salary range for new hires is generally $69,600.00 - $85,900.00 for Reno, NV.

Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned.

Benefits you'll love:

We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation