Senior Sales & Service Representative (Universal Banker)

Overview Are you a people person? Be a First Citizens person!

Join our Jupiter branch team and make a difference. This branch is located at 1098 Military Trail in Jupiter, Florida. As a full-time Senior Sales & Service Representative at First Citizens Bank, you will support sales and service delivery in the branch.

The successful candidate will demonstrate: Influence: Capable of building rapport with different personalities to drive positive results Sales Outreach: Self-starter that is disciplined to manage daily calling activity to achieve required results. Communication Skills

• Interpersonal: Comfortable and confident with proactively engaging in conversation Customer Service Skills:
  
  Demonstrates professionalism and empathy in customer interactions Adaptability: Has the ability to learn and adapt quickly to new information and technology Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships Flexibility:
  
  Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently Agility: Able to process information and move quickly through problem resolution Responsibilities The essential functions of the job include, but are not necessarily limited to, the following: Proactively engaging customers in conversation about their financial needs Opening deposit accounts and ancillary banking products Facilitating customer awareness and education of bank services, including digital banking capabilities Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs Processing transactions and other account servicing requests Qualifications Required: High School Diploma or GED and 1 years of experience in banking sales

• OR - 6+ months of experience in a customer support role at First Citizens Bank

• OR - Participation in a First Citizens career development program Preferred: Experience with telephone sales Prior retail banking experience Working Knowledge of Microsoft Office PLEASE NOTE: Experience with financial sales is highly preferred for this position.