The ACS Strategy & Operations team is looking for a Sr. Sales Operations Manager (SOM) to support the PSS organization in helping them grow and drive their business. He/she will partner with and act as the trusted advisor to the regional PSS Leader and their organization. He/she will drive the operational cadence, work with Sales Analytics to provide reporting, generate data driven insights, drive the yearly Go-to-Market territory planning and quota setting. He/she must be a self-starter that thrives in the face of challenge and is relentless in clearing obstacles with a resourceful and creative approach to problem-solving in a fast-paced and constantly evolving sales environment.
Partner with the ACS PSS leaders and other key stakeholders in strategic and operational go-to-market planning, executing on those key strategic and operational initiatives, as well as the day-to-day running of the business
Regularly analyze field productivity, customer activity, market dynamics, pipeline activity and product performance in support of planning activities, as well as to provide regular insights to the business on how to improve performance
Drive bookings attainment goals in region: diagnose gaps and develop action plans to improve performance. Partner with the ACS PSS teams in executing against those plans, and then continue to monitor and develop improvements.
Assess existing business practices and create innovative approaches for improved efficiency and effectiveness, including driving standardized opportunity, account and territory planning practices.
Drive a regular weekly, monthly and quarterly cadence around planning, forecasting, opportunity progression, pipeline management and business reviews.
Build peer support and strong internal-company relationships with other key management personnel, across all regions of the world.
Ensure PSS organization is enabled and operating efficiently as it relates to the utilized tool suite
Bachelor's degree in business or finance, MBA desired
7-10 years of professional experience that includes, sales operations, business operations and project management
Excellent analytical skills with the demonstrated ability to derive insights and take successful action
Extensive experience with sales forecasting and operations
Experience with BI and Analysis tools: Excel, Tableau, PowerBI, Salesforce, etc
Demonstrated ability to drive operational improvement initiatives
Excellent communication skills with the ability to collaborate across multiple functions/organizations
Must have a 'can do' attitude and an internal strong sense of urgency
Previous experience with the Professional Services industry
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