Senior Sales Operations Analyst

Service Express, Inc Chicago , IL 60602

Posted 2 months ago

At Service Express, we believe that great work starts with great people! Looking for the right people to be on our team is a top priority for us, but we know we can't ask people to join our team without knowing more about us!

The Senior Sales Operations Analyst provides support to sales management by preparing reports and analyzing sales statistics while producing valuable insights using Service Express tools and systems to improve impact sales metrics. The Senior Sales Operations Analyst will handle projects from conception to completion and effectively communicate across the company, both domestically and internationally.

Essential Duties and Responsibilities:

  • Extract and analyze data from internal systems for sales management

  • Assist in the preparation of internal and external correspondence for report preparation

  • Assist in the preparation and analysis of presentation material

  • Build, Automate and design innovative tools that makes the sales team more effective and efficient.

  • Partner with the Salesforce team to ensure Dashboards are accurate & complete

  • Map sales processes through SFDC to ensure processes are efficient

  • Manage and implement projects.

  • Staying on the cutting edge of technology and always taking the initiative to learn new tools and increase your analytical and statistical capabilities.

  • Supporting sales management and the commercial sales team with ad hoc analysis and data requests

  • Partner with Sales Leaders to analyze pipeline and provide recommendations

  • Develop and analyze important metrics around sales and marketing pipeline to drive revenue growth, reporting, dashboards, and ensure forecasting

  • Analyze data using available reports and build custom data queries to identify trends and make recommendations to leadership by using systems managed by the Business Systems and Marketing/Sales Operations teams.

  • Drive process improvements and help manage data in CRM and marketing automation tools, including workflow, reporting, data integrity, and maintenance.

  • Partner with BI and Marketing to create queries to feed reports for regular business reviews, annual planning process and forecast models.

  • Analyze the performance of marketing and sales programs, and work with partners across the inbound team to improve the Return on investment and effect of their programs.

  • Evaluate and improve data quality and cleanliness in HubSpot, Salesforce, and other systems.

  • Propose improvements on how we can do predictive modeling and improve our data enrichment practices

Education and/or Work Experience Requirements:

Education: Bachelor's Degree

Experience: 3-5 in sales analytics and/or sales leadership

License/Certifications: n/a

Software: Power BI or Tableau, Salesforce, SQL, Microsoft tools


  • Technical, Analytical skills, and business knowledge

  • Proficiently work under pressure at times to handle a wide variety of activities

  • Communication and Interpersonal skills; Teamwork and leadership

  • Organizational skills; Self-management

  • Intermediate to advanced Microsoft Excel skills and demonstrated analytical capability; experience with pivot tables and v-lookups required

  • Detail and results oriented

  • Ability to work independently with minimal supervision in a fast-paced environment

  • High level of confidentiality and discretion

  • Strong communication skills; interpersonal skills; teamwork and leadership skills

  • Proficient in Microsoft Office Suite

Service Express is an equal opportunity employer. Authorization to work in the U.S. is a precondition of employment. Service Express does not sponsor applicants for work visas.

We process your information in accordance with our Privacy Policy . For European residents, click here to review our fair processing notice.

Perks & Benefits

Your well-being is important to us. It's why we give you a range of benefits from healthcare to 401k and a few extra perks along the way.

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Senior Sales Operations Analyst

Service Express, Inc