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New Business ancillary sold case submissions that include Financial Protection products, for multiple markets
Review installation paperwork with the broker and collect all required information
Existing Business sold case submissions that include Financial Protection products, for multiple markets
Review installation paperwork with the broker and collect all required information.
Post - install audits to ensure accuracy
Provide proactive census reports post - install as confirmation of accurate install
Include ancillary collateral / links
Internal customer service to Sales Reps on all daily assignments as well as various questions and troubleshooting
Provide various open enrollment and eligibility support tasks
Involvement in Facets Kick - Out installations
Coordination and relationship management with Plan Changes and Case Installation
Build and maintains positive, constructive working relationships with Inside Sales RAEs / BAEs / DAEs / SSCs
Collateral / Mail fulfillment requests.
Ancillary product quoting for multiple markets
Discounting / Rate relief
Assistance with monthly quoting for renewal building process
Specialty renewal packaging and communication to Brokers and Customers along with customer service
Eligibility change requests.
Coordinate with UW on retro - active changes that result from installation errors / confusion
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
High School Diploma / GED (or higher)
2 years of experience with Microsoft Word including ability to create mail merges
2 years of experience with Microsoft Excel including the ability to create basic formulas
Customer Service experience in a professional business environment
Experience with Microsoft Outlook (email and calendar management)
Life and Health Insurance License
Experience with Web - based and DOS systems experience, including Prime, Stream, Facets
Prior Health Care experience
Ability to navigate internal departments and systems to produce positive service results
Absorb knowledge of internal people, roles / responsibilities and processes
Ability to build and maintain strong external and internal relationships
Positively diffuse tense situations in a manner that fosters empathy and compassion
Ability to perform work well in cross functional teams
Effectively manages difficult service situations to a positive result
Anticipates problems, develops contingency plans, and compassionately drives results
Ability to complete job objectives with limited direction
Consistent performer, able to multitask, quick learner
Support change with ability to own new ideas and concepts
Pristine problem solver, strong communicator
Dedicated to customer satisfaction and loyal to organizational success
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords:UHG, Minnetonka, MN Duluth, MN or Onalaska, WI, customer service, Excel, healthcare, sales
Unitedhealth Group Inc.