Senior Sales Manager, Multifamily - Cox Communities

Company

Cox Communications, Inc.

Job Family Group

Sales

Job Profile

Sr Manager, Direct Sales MDU New Build

• CCI

Management Level

Sr Manager

• People Leader

Flexible Work Option

Hybrid

• Ability to work remotely part of the week

Travel %

Yes, 25% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $115,400.00 - $173,200.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $52,800.00.

Job Description

Senior Sales Manager, Multifamily

• Cox Communities

The Senior Manager of Homeowner Associations, Single Family Units & Multi Dwelling Units Sales Account Executives New Build is responsible for directly managing a team of Account Executives, Senior Account Executives and Account Managers as well as matrix managing sales support resources responsible for growing new build & Homeowner Associations revenue, penetration and ensuring customer satisfaction. Develops, implements, and leads sales strategies to exceed revenue growth and profit objectives by minimizing exposed property risk and securing exclusive marketing rights and or bulk agreements with Homeowner Associations, builders and land developers.

Cox Communities is the division of Cox that delivers solutions, value, and trust for MDU & SFU owners, managers, developers, and residents within their communities. The Cox Communities team acts as their client's trusted advisor by supporting them in reaching their business goals of optimizing rents, occupancy, and future proofing their properties.

What You'll Do

• Provide positive leadership and vision to develop a strong business to business sales culture that balances the urgency of meeting budget goals with focus on team success.

• Ensures sales team appropriately positions and builds relationships with Homeowner Associations, builder and land developer C-Level officers

• Hire, develop, and manage the performance of the account team to meet targets for revenue growth, productivity, contract service requirements, quality and optimization of assigned builder and developer's satisfaction

• Works with the Account Executives and Sales Director to develop account strategies and detailed plans to meet sales targets, ensure customer satisfaction, and drive efficiencies.

• Implements the corporate/regional strategy with their Account Executive teams.

• Ensures that local processes conform to all contract commitments made on behalf of Cox to each builder or developer inclusive of project design, scope of work commitments, trouble management, SLAs, and network performance requirements

• Supports the Representatives as they execute account plans and projects to increase penetration within assigned portfolios

• Drives alignment, consistency, and cohesiveness in people practices, management activities, overall performance management and customer service delivery, to achieve personnel and department goals.

• Strategically prioritizes team's sales funnel in order to achieve Monthly and Quarterly sales goals, company objectives, and customer activation deadlines.

• Remains current on all new build apartment/condominium garden style and high-rise apartment construction and single-family construction details, including technical product specifications, drop and in unit wiring requirements, and support processes and systems

• Establishes and leverages strong business partnerships across assigned regions and with Regional and Center boundary partners to maximize communication and representation to maximize effectiveness.

• Ensures appropriate staffing by effectively interviewing, hiring, coaching, disciplining, evaluating, and mentoring of Account Executives.

• Drives the team toward sales and revenue goals through coaching, monitoring and feedback sessions.

• Serve as the subject matter expert within their area of responsibility to manage all standard processes, including management of design-to-cost IRR estimate to prepare financially beneficial proposals that meet customer requirements.

• Effectively resolves complex customer complaints concerning all areas of the company in a win-win fashion by building rapport with the customer using interpersonal techniques and creative problem-solving skills

• Provides influence to help shape and change market strategies.

What's In It for You

• At Cox, we reward your hard work with meaningful benefits.

First, we offer a highly competitive compensation package (base salary + excellent commission plan rewarding strong performance), 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!

We value people more than technology. That means you'll work within a culture and with a team that values your leadership, your experience, your contributions, and you - yes, you - as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.

We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.

Who You Are

Minimum

• Bachelor's degree in a related discipline and 8 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 6 years' experience; a Ph.D. and 3 years' experience in a related field; or 12 years' experience in a related field.

• Five years successful experience in C-Level sales and/or account management

• Valid driver's license, good driving record, reliable transportation

• Excellent Windows-based PC skills, Microsoft Office

• Excellent interpersonal, leadership, presentation, and collaborative skills are required to work effectively with teams throughout organization

• Identifies and demonstrates knowledge of competition in ILEC, Wireless, Satellite and Aggregator industries.

Preferred

• BS/BA degree in related discipline highly preferred (i.e. Marketing, Business, etc.).
• 2+ Years Business to Business sales management experience
• 2+ years of experience management role or leading cross functional projects preferred
• 5+ years of experience in telecommunications industry desired.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer

• All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.