Senior Sales Manager - Hotel Sales - Maryland

Maryland Live Casino Hanover , MD 21076

Posted 2 days ago

Overview

Function (Scope and Main Purpose of Job)

The purpose of this role is to plan, solicit and sign group business to meet/exceed revenue/profit goals and manage customer relationships to ensure that all revenue and marketing opportunities are realized. The incumbent is responsible for driving customer loyalty by delivering service and sales excellence throughout each customer experience. This position will process business correspondence and create contracts and other related booking documentation as required. This position requires excellent business development, strategy and selling skills, strong communication skills, and a detailed understanding of hotel operations, food and beverage, and planning. This position reports to the Vice President of Sales & Marketing. Live! Hotel is Anne Arundel County's only AAA four diamond rated hotel with 310 guestrooms, including 52 suites. If you enjoy a fun, fast paced work environment then this would be a great fit.

Responsibilities

Maintain a clean, safe, fast, friendly, and fun environment for all guests, team members and company assets. The focus shall always be on ensuring a safe and comfortable environment, while maintaining a positive can-do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino & Hotel.

CORE VALUES:

  • CLEAN - Must make the property shine and look impeccable while maintaining a neat, CLEAN and crisp personal appearance.
  • SAFE - Must make guests feel SAFE and comfortable through creating a worry-free, carefree experience.
  • FAST - Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
  • FRIENDLY - Greet guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. Steps to ease guests concerns. Say thank you to departing guests.
  • FUN - Work passionately as a team to create a FUN experience both for everyone who works and plays here.

FUNCTION

This position is responsible for developing and maintaining an account base. This person must be skilled in maintaining these accounts through sales action plans, specific documentation in Delphi and clear and concise correspondence.

This position will also serve as a leader within the Hotel Sales Team. To maintain a positive guest and team member experience, your work habits should always meet and strive to exceed sales team standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Qualifications

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Develop and maintain an account base, as designated by Sales Leadership, to achieve revenue goals through proactive sales, prompt response to all inquiries and correspondence from clients, prospects and lead referrals and follow up on assigned sales leads

  • Be responsible for and implement a sales action plan for the development of the designated market segments with or without food and beverage which includes Prospecting calls, outside sales calls, performing site tours, related sales trips, trade show planning and participation and entertainment.

  • Execute sales calls, trade shows and sales trips as designated. Driving and travel will be required.

  • Maintain accurate, legible records and files to ensure quality service and ensure repeat business

  • Provide daily, weekly and monthly reports of sales team activities as requested by Sales Leadership.

DEPARTMENTAL SUPPORT

  • Participate in trade shows and community and professional organizations to maintain high visibility and the achievement of sales and revenue goals.

  • Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested

Job Requirements (skills, knowledge, and abilities)

  • Lifting up to 20 lbs

  • Pushing/Pull 20 lbs

  • Carry up to 20 lbs

  • Infrequent Bending / kneeling

  • Frequent Walking

  • Frequent Standing

  • Frequent Sitting

  • Climbing steps

  • Able to communicate with supervisors, co-workers and guests.

JOB QUALIFICATIONS

  • Education: A four year college degree or equivalent education/experience.

  • Experience: Minimum of five years of hotel group / conference sales experience.

Requirements:

  • Exceptional prospecting and negotiation skills

  • Experience/account knowledge of the Mid-Atlantic Region preferred.

  • Direct experience with all or some of the following hotel segments is required: Group: Corporate, Association, SMERF, Catering Events

  • Knowledge of Delphi FDC preferred

  • Professional written correspondence skills

  • Must be able to obtain and maintain appropriate gaming license as mandated by the Maryland Lottery & Gaming Control Agency.

  • Our successful candidate will possess:

  • Proven business development success

  • Strong sales, negotiation and closing skills

  • Tenacity and curiosity

  • Excellent cold calling & prospecting skills

  • Excellent time management, self-motivation

  • Relationship building / networking skills

  • Excellent communication, presentation, guest relations and organizational skills

  • Exemplary customer service skills

  • A drive for results

Great Benefits:

  • Bonus Program

  • Medical, Dental, Vision & 401 (k) with company match

  • Voluntary Short Term & Long Term Disability Insurance

  • Life & Accidental Death Insurance

  • Paid Time Off

  • No. of employees supervised: up to 2 people

  • Travel required: Frequent for outside sales calls when appropriate

Working Conditions

  • 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees

  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.

  • You will work in an environment where smoking is allowed.

#ZR

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Conference Services Manager Maryland

Maryland Live Casino

Posted 2 days ago

VIEW JOBS 5/13/2021 12:00:00 AM 2021-08-11T00:00 Overview Function (Scope and Main Purpose of Job) Assist Sales & Operations in obtaining customer satisfaction by leading event and group servicing management. Coordinate all aspects of conferences to include but not limited to: food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signatures, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, key requirements, expected food and beverage outlet usage, group hospitality/office/registration desk requirements, business center requirements, entertainment, leisure activities, décor. Responsibilities Core Service Standards CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance. SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience. FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs. FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests. FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here. Specific Responsibilities and Duties * Serve as Sales CRM (Delphi) Administrator * Ensure all functions have secured sufficient payment based on standard method of payment SOP * Send all after event receipts and final billing to clients. * Serve as sole contact for assigned definite groups * Call for all final headcounts and upselling opportunities. * Optimize room rental charges and effectively upsell food and beverage, audio visual, and hotel services * Monitor group room blocks and pick up, generate detailed resumes for the operating departments. * Conduct hotel site inspections and client presentations as needed * Consistently participate in the re-booking of repeat business * Prepare resumes for groups prior to group arrival and review all details in BEO Meeting * Adhere to selling policies as set forth by leadership * Participate in all meetings as directed by leadership * Provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus * Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action * Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders * Ability to work with outside vendors to ensure client satisfaction for all events/groups * Remain available to hotel managers while on property Qualifications Job Requirements (skills, knowledge, and abilities) * Outgoing personality * Maintains a professional image at all times through appearance and dress * Ability to work collaboratively with hotel service team in providing exceptional customer service * Clear, concise written and verbal communication skills * Ability to navigate complicated computer systems & strong knowledge of Microsoft office. Delphi experience preferred. * Ability to work effectively under time constraints and deadlines * Must have flexible work hours that may include evenings, weekends, and holidays * Approachability and Customer Focus * Interpersonal Savvy * Problem Solving * Functional/Technical Skills Educational Requirements * Education: High School graduate or equivalent. * Experience: Minimum 2 years event management, food industry or hotel experience preferred * Must be able to comply with all state gaming regulations, which may include obtaining a license. Physical Requirements * Ability to frequently talk, hear, walk and sit. * Ability to occasionally use hands and arms to reach, legs and feet to balance, stoop, kneel or crouch. * Ability to regularly lift and/or move up to 20 pounds and infrequently lift and/or move up to 20 pounds Working Conditions * 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees * Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises. * You will work in an environment where smoking is allowed. Maryland Live Casino Hanover MD

Senior Sales Manager - Hotel Sales - Maryland

Maryland Live Casino