Function (Scope and Main Purpose of Job)
The purpose of this role is to plan, solicit and sign group business to meet/exceed revenue/profit goals and manage customer relationships to ensure that all revenue and marketing opportunities are realized. The incumbent is responsible for driving customer loyalty by delivering service and sales excellence throughout each customer experience. This position will process business correspondence and create contracts and other related booking documentation as required. This position requires excellent business development, strategy and selling skills, strong communication skills, and a detailed understanding of hotel operations, food and beverage, and planning. This position reports to the Vice President of Sales & Marketing. Live! Hotel is Anne Arundel County's only AAA four diamond rated hotel with 310 guestrooms, including 52 suites. If you enjoy a fun, fast paced work environment then this would be a great fit.
Maintain a clean, safe, fast, friendly, and fun environment for all guests, team members and company assets. The focus shall always be on ensuring a safe and comfortable environment, while maintaining a positive can-do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino & Hotel.
This position is responsible for developing and maintaining an account base. This person must be skilled in maintaining these accounts through sales action plans, specific documentation in Delphi and clear and concise correspondence.
This position will also serve as a leader within the Hotel Sales Team. To maintain a positive guest and team member experience, your work habits should always meet and strive to exceed sales team standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
SPECIFIC DUTIES AND RESPONSIBILITIES
Develop and maintain an account base, as designated by Sales Leadership, to achieve revenue goals through proactive sales, prompt response to all inquiries and correspondence from clients, prospects and lead referrals and follow up on assigned sales leads
Be responsible for and implement a sales action plan for the development of the designated market segments with or without food and beverage which includes Prospecting calls, outside sales calls, performing site tours, related sales trips, trade show planning and participation and entertainment.
Execute sales calls, trade shows and sales trips as designated. Driving and travel will be required.
Maintain accurate, legible records and files to ensure quality service and ensure repeat business
Provide daily, weekly and monthly reports of sales team activities as requested by Sales Leadership.
Participate in trade shows and community and professional organizations to maintain high visibility and the achievement of sales and revenue goals.
Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested
Job Requirements (skills, knowledge, and abilities)
Lifting up to 20 lbs
Pushing/Pull 20 lbs
Carry up to 20 lbs
Infrequent Bending / kneeling
Able to communicate with supervisors, co-workers and guests.
Education: A four year college degree or equivalent education/experience.
Experience: Minimum of five years of hotel group / conference sales experience.
Exceptional prospecting and negotiation skills
Experience/account knowledge of the Mid-Atlantic Region preferred.
Direct experience with all or some of the following hotel segments is required: Group: Corporate, Association, SMERF, Catering Events
Knowledge of Delphi FDC preferred
Professional written correspondence skills
Must be able to obtain and maintain appropriate gaming license as mandated by the Maryland Lottery & Gaming Control Agency.
Our successful candidate will possess:
Proven business development success
Strong sales, negotiation and closing skills
Tenacity and curiosity
Excellent cold calling & prospecting skills
Excellent time management, self-motivation
Relationship building / networking skills
Excellent communication, presentation, guest relations and organizational skills
Exemplary customer service skills
A drive for results
Medical, Dental, Vision & 401 (k) with company match
Voluntary Short Term & Long Term Disability Insurance
Life & Accidental Death Insurance
Paid Time Off
No. of employees supervised: up to 2 people
Travel required: Frequent for outside sales calls when appropriate
24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
You will work in an environment where smoking is allowed.
Maryland Live Casino