Senior Sales Manager - Hotel Sales - Maryland

Maryland Live Casino Hanover , MD 21076

Posted 7 days ago

Overview

Function (Scope and Main Purpose of Job)

The purpose of this role is to plan, solicit and sign group business to meet/exceed revenue/profit goals and manage customer relationships to ensure that all revenue and marketing opportunities are realized. The incumbent is responsible for driving customer loyalty by delivering service and sales excellence throughout each customer experience. This position will process business correspondence and create contracts and other related booking documentation as required. This position requires excellent business development, strategy and selling skills, strong communication skills, and a detailed understanding of hotel operations, food and beverage, and planning. This position reports to the Vice President of Sales & Marketing. Live! Hotel is Anne Arundel County's only AAA four diamond rated hotel with 310 guestrooms, including 52 suites. If you enjoy a fun, fast paced work environment then this would be a great fit.

Responsibilities

Maintain a clean, safe, fast, friendly, and fun environment for all guests, team members and company assets. The focus shall always be on ensuring a safe and comfortable environment, while maintaining a positive can-do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino & Hotel.

CORE VALUES:

  • CLEAN - Must make the property shine and look impeccable while maintaining a neat, CLEAN and crisp personal appearance.
  • SAFE - Must make guests feel SAFE and comfortable through creating a worry-free, carefree experience.
  • FAST - Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
  • FRIENDLY - Greet guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. Steps to ease guests concerns. Say thank you to departing guests.
  • FUN - Work passionately as a team to create a FUN experience both for everyone who works and plays here.

FUNCTION

This position is responsible for developing and maintaining an account base. This person must be skilled in maintaining these accounts through sales action plans, specific documentation in Delphi and clear and concise correspondence.

This position will also serve as a leader within the Hotel Sales Team. To maintain a positive guest and team member experience, your work habits should always meet and strive to exceed sales team standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Qualifications

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Develop and maintain an account base, as designated by Sales Leadership, to achieve revenue goals through proactive sales, prompt response to all inquiries and correspondence from clients, prospects and lead referrals and follow up on assigned sales leads

  • Be responsible for and implement a sales action plan for the development of the designated market segments with or without food and beverage which includes Prospecting calls, outside sales calls, performing site tours, related sales trips, trade show planning and participation and entertainment.

  • Execute sales calls, trade shows and sales trips as designated. Driving and travel will be required.

  • Maintain accurate, legible records and files to ensure quality service and ensure repeat business

  • Provide daily, weekly and monthly reports of sales team activities as requested by Sales Leadership.

DEPARTMENTAL SUPPORT

  • Participate in trade shows and community and professional organizations to maintain high visibility and the achievement of sales and revenue goals.

  • Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested

Job Requirements (skills, knowledge, and abilities)

  • Lifting up to 20 lbs

  • Pushing/Pull 20 lbs

  • Carry up to 20 lbs

  • Infrequent Bending / kneeling

  • Frequent Walking

  • Frequent Standing

  • Frequent Sitting

  • Climbing steps

  • Able to communicate with supervisors, co-workers and guests.

JOB QUALIFICATIONS

  • Education: A four year college degree or equivalent education/experience.

  • Experience: Minimum of five years of hotel group / conference sales experience.

Requirements:

  • Exceptional prospecting and negotiation skills

  • Experience/account knowledge of the Mid-Atlantic Region preferred.

  • Direct experience with all or some of the following hotel segments is required: Group: Corporate, Association, SMERF, Catering Events

  • Knowledge of Delphi FDC preferred

  • Professional written correspondence skills

  • Must be able to obtain and maintain appropriate gaming license as mandated by the Maryland Lottery & Gaming Control Agency.

  • Our successful candidate will possess:

  • Proven business development success

  • Strong sales, negotiation and closing skills

  • Tenacity and curiosity

  • Excellent cold calling & prospecting skills

  • Excellent time management, self-motivation

  • Relationship building / networking skills

  • Excellent communication, presentation, guest relations and organizational skills

  • Exemplary customer service skills

  • A drive for results

Great Benefits:

  • Bonus Program

  • Medical, Dental, Vision & 401 (k) with company match

  • Voluntary Short Term & Long Term Disability Insurance

  • Life & Accidental Death Insurance

  • Paid Time Off

  • No. of employees supervised: up to 2 people

  • Travel required: Frequent for outside sales calls when appropriate

Working Conditions

  • 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees

  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.

  • You will work in an environment where smoking is allowed.

#ZR

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Senior Sales Manager - Hotel Sales - Maryland

Maryland Live Casino