Senior Sales Account Manager

Toppan Merrill is the best-in-class partner for complex, secure communications that delivers premier technology-driven solutions to more efficiently and accurately communicate mission-critical content. Toppan Merrill is built on what today's clients demand and tomorrow's clients require - a responsive partnership, rooted in deep market expertise, modern agile solutions built around your business needs, and a commitment to forward-thinking technology that ensures speed, precision, and accuracy.

Toppan Merrill is hiring a Senior Account Manager to join a remote Sales team based in California. You will support our Sales Executives (SE) and the Solution Sales (SS) teams in Financial Services, Regulated Communications, and SaaS solutions industries. The Sr Sales Account Manager will increase selling capacity for Sales Executives by coordinating and executing on critical internal activities and processes related to the current client base and new client acquisition.

As a Sr Sales Account Manager, you will be well versed in Toppan Merrill's product offerings and will have significant client interaction and relationships. You will maintain strategic partnerships with other internal Toppan Merrill teams such as service, operations, marketing, sales operations, pricing, product, technology, legal, finance, and billing to maximize revenue growth for the company. Essential Job Responsibilities:

Coordinates with Sales Managers, Sales Executives and Solution Sales, as well as Toppan Merrill's national pricing and billing teams, to expedite client RFIs, RFPs, pricing proposals, change order requests, and invoice deliveries. Acts as a point of sales contact for clients, as directed by Sales Executives, covering proposal or invoice questions, pricing requests, appointment requests, and service escalations. Keeps sales informed of requests and status.

Partners with the various Toppan Merrill service leaders and project management teams to communicate new work coming in, new client wins, and any additional information needed for the service teams to support the client. Serves as a point of contact for the service leaders during new client onboarding, project implementations, service recovery situations, or unique client requests. May draw in Sales Executives or Solution Sales team members when required.

May schedule and coordinate agendas/materials for both client appointments, account business reviews, and events. Looks for and defines improvement opportunities to increase the sales teams' productivity. Creates a plan, prioritizes initiatives, and both executes independently and in collaboration with others, to implement the required improvements.

Also, will lead initiatives identified by the Sales Executives or Sales Manager as needed. Improves sales productivity through the effective use and leverage of Salesforce.com (SFDC) for their designated accounts. Maintains reporting and actively coordinates with SEs and SS to ensure deadlines are met for various entries, campaigns, and client wins/losses.

Also ensures sales coverage across the various service lines/products. Actively participates with sales in client acquisition and retention meetings and events. May also cover on-site client tours, in-houses, press checks, etc. for Sales Executives to further leverage client relationships.

Manages and cultivates positive and lasting relationships with clients and internal Toppan Merrill teams. Sets a high standard in conduct, integrity, performance and leads by example. Follows and enforces company guidelines, policies, and procedures.

Leads through excellent verbal and written communication as well as presentation skills. Understands and can communicate the suite of Toppan Merrill products and services to clients. Qualifications: 5 - 7 years client-facing experience in an inside/outside selling, service, or solutions role.

Ability to influence a team and provide direction. Ability to manage multiple complex assignments with proven ability to assess competing priorities in a high energy, fast-paced environment. Strong attention to detail with a focus on task completion.

Superior client-facing and consultative skills with a proven history of maintaining lasting external client relationships. Ability to effectively manage and negotiate client expectations. Track record of establishing and maintaining effective and collaborative relationships across a matrixed organization.

Superior analytical and problem-solving skills. Self-motivated and directed, possessing an ability to motivate others. Strong and advanced technical skills with the ability to learn new technologies easily.

Strong communicator with excellent verbal, written, and presentation skills; must be a direct, articulate, and thoughtful communicator. Proven ability to lead change management initiatives. Bachelor's degree in business or related is preferred.

Toppan Merrill is an equal opportunity/affirmative action employer. Qualified individuals, including qualified women, minorities, individuals with disabilities, and veterans, are encouraged to apply. J-18808-Ljbffr