Senior Retail Sales Associate (Full-Time)

Autozone, Inc. Friendswood , TX 77546

Posted 7 days ago

Position Summary

AutoZone's Full-Time Senior Retail Sales Associate drives sales through superior customer service by exceeding customer expectations and providing a WOW! Customer Service experience. While assisting customers, the Senior Retail Sales Associate will perform daily assigned duties and remain compliant with company procedures in accordance to AutoZone expectations by Living the Pledge every day.

Position Responsibilities

  • Provides WOW! Customer Service

  • Ensures assigned store tasks are completed in a timely manner on assigned shift

  • Operates cash registers and follows established cash handling procedures

  • Follows company policies and loss prevention procedures

  • Maintains a safe working environment including PPE (Personal Protective Equipment)

  • Maintains store appearance and merchandising standards as directed

  • Ensures that merchandise is restocked and placed in their respective areas

  • Utilizes ZNET to help customers locate merchandise or find suitable alternatives

  • Maintains product knowledge and current promotions through AutoZone systems and information sources

  • Practices GOTTChA and assists with the installation of wipers blades, batteries and light bulbs

  • Utilizes OBDII to read codes from customer's automobiles

  • Ability to diagnose automobile problems and recommend solutions

  • Communicates with managers regarding customer concerns and employee matters

  • Actively engaged in developing more effective customer service skills

  • Provides honest and trustworthy advice to customers regarding the best products that fit the customers' expectations

Position Requirements

  • High School diploma or equivalent

  • Basic knowledge of automotive parts is required

  • Excellent communication and decision making skills

  • Ability to lift, load, and deliver merchandise

  • Ability to work a flexible schedule to meet the business needs, including holidays, evenings and weekend shifts

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Commission Sales Furniture/Mattresses Full Time Baybrook

Macy's, Inc.

Posted 1 week ago

VIEW JOBS 11/6/2018 12:00:00 AM 2019-02-04T00:00 717106109 Job Overview: The Furniture and Mattress Sales Associate is responsible for providing outstanding customer service, meeting hourly sales, protection plan (WorryNoMore), return rate and Star Rewards goals on a personal and departmental basis while demonstrating superior product knowledge to customers. To create a shopping experience that will make the customer feel welcome and comfortable. The associate is also responsible for followup/clienteling and performing other duties as necessary. Essential Functions: * Be proficient in all systems need to complete transactions (SOCR, MySA, BT tablet app, POS, search and send and MPOS). * Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own. * Assist customers in all aspects of total store experience and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary. * Provide an exceptional customer experience by ensuring the customer is always the priority. * Handle all returns and delivery issues courteously and professionally. * Determine customer needs based on personal features and other customer preference related factors. * Demonstrate knowledge of store products and services to build sales and minimize returns. * Suggest additional items to compliment customer furniture selection which includes both product and services such as WorryNoMore. * Offer to call other locations if items are unavailable within store. * Offer to put purchase on customer's Macy's charge account toward the end of the shopping experience. * Invite customers to come back and thank them by name. * Responsible for achieving personal sales goals, Star Reward goals, WorryNoMore Conversion Goal and return rate goal. * Maintain a professional attitude with sincerity and enthusiasm reflecting Macy's commitment to our customer-the most important person in our stores. * Use MySa clientele program to maintain customer profile and contact information to increase personal sales. * Maintain contact with customers thru pre- and post-delivery contacts to ensure a positive shopping and delivery experience. * Be knowledgeable of and perform sales support functions related to POS procedures. * Develop product knowledge by reading current vendor tags and pamphlets, attending training classes in order to communicate it to the customer, complete all vendor courses on the Big Ticket University. * Be aware of current promotional events and sales. * Maintain department recovery standards; which includes recovery and signing. * Adhere to Asset Protection and inventory control and compliance procedures * Perform other duties as necessary. * Follows shortage programs and procedures. * Perform these functions in an efficient manner, as directed by the Supervisor. * Regular, dependable attendance and punctuality. Qualifications: Education/Experience: * No specific educational accomplishment is required. Communication Skills: * Excellent written and verbal communication skills. * Willing to proactively reach out to potential customers. * Ability to interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Mathematical Skills: * Basic math functions such as addition, subtraction, multiplication, and division. * Able to use a calculator. Reasoning Ability: * Self-starter, able to work independently and as part of a team in a competitive commission environment. * Organization and excellent follow up skills required. Physical Demands: * This position involves constant moving, talking, hearing, reaching, and standing. * Involves standing for at least two consecutive hours. * Involves lifting at least 30 lbs. * May occasionally involve stooping, kneeling, crouching, and climbing ladders. * Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Other Skills: * Possess a strong sense of urgency. * Must enjoy meeting and interacting with customers. * Possess a thirst for learning. * Ability to collaborate and function as a member of a team. * Should be comfortable with the use of computers and frequent use of RF equipment. Work Hours: * Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs. This job description is not all inclusive. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. Friendswood TX

Senior Retail Sales Associate (Full-Time)

Autozone, Inc.