Compass Group USA Inc Salt Lake City , UT 84101
Posted 3 days ago
Levy Sector
Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.
About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.
Job Summary
As a Senior Retail Operations Manager, you will be responsible for leading and motivating our teams to provide an unforgettable experience to our guests in our venue retail spaces. The ideal candidate will be an experienced retail operations leader who is focused on people and quality standards.
Detailed Responsibilities
Ensuring high standards of merchandising at all retail areas
Coaching and leading team members to provide a fantastic guest experience
Identifying and implementing plans for continual operational improvement
Taking a hands-on approach to ensuring our standards are being executed
Overseeing retail opening duties - ensuring readiness from the moment the first guest arrives
Overseeing closing duties to ensure retail areas are secured
Supervising team members to ensure high standards are always maintained
Scheduling team members through Kronos/MyStaff - aligning labor spend with revenue forecasts to optimize financial performance and guest experience
Accurate completion and maintenance of inventory to prevent shrinkage
Placing orders for products based on detailed analysis of future demand
Ensuring high standards of store merchandising are always maintained
Coaching team members to continually enhance performance
Attend management meetings to build collaboration with other departments at the location
Handling customer complaints to ensure timely and satisfactory completion
Processing invoices in a timely manner
Overseeing the rotation of merchandise for different event types to optimize revenue
Setting daily zone chart for team members
Completing team pre-shifts to set the tone for events and keep team members informed
Complete sales floor inspection to ensure all areas are set up to a high standard and are clean and safe
Overseeing sales floor restocking to optimize product availability
Receiving orders and checking to ensure accuracy
Planning and managing special event setups and tear downs
Assisting customers as needed - always setting an example for team members
Completing team member progressive discipline as needed
Ensuring compliance with all Payment Card Information rules always
Completion of annual performance and mid-term reviews with team members
Managing location 'Keys to the Future' activities to develop future leaders
Completion of team member orientation training
Other duties as assigned Job Requirements
2+ years experience in a retail operational position
High level of computer literacy
Passion for retail
Excellent interpersonal and stakeholder management skills
Curious about Life at Levy? Check it out: Levy Culture
Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Applications are accepted on an ongoing basis.
At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off Plan
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Levy maintains a drug-free workplace.
Req ID: 1321053
Levy Sector
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SHANTELL THORNOCK
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Compass Group USA Inc