Children's Healthcare Of Atlanta North Atlanta , GA 30173
Posted 1 week ago
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Being an employee at Children's is more than just protocols and medication rounds-it's knowing when a hug is the most important thing in the world to a child. It's knowing that sometimes laughter really is the best medicine. But, most important, it's giving patients and families exactly the care they need, when they need it.
Provides strong analytical and troubleshooting skills proactively for implementing and supporting clinical technology applications for the Children's Healthcare of Atlanta user community. Advocates for user needs and coordinates support requests within Information Systems & Technology.
Supports efforts which ensure safe patient care and services by developing and delivering clinically and technically sound solutions for customer technology needs. Acts as liaison among various operational business partners, Information Systems & Technology, and vendors. Consults with and advises clinical departments on operational integration of available technology.
Functions as technical subject matter expert on various clinical and technical initiative teams. Provides internal and external training and mentorship.
2 years of experience in application, modules, or equivalent systems in an operationally related business
Experience in leading complex projects from inception to completion with minimal supervision
Experience in a healthcare setting
College degree in operationally related area or equivalent experience
No professional certifications required
Knowledge, Skills and Abilities
Proven strong oral and written communication skills with a diverse population
Proven organizational, problem-solving, analytical, and time management skills
Strong interpersonal skills to interact positively and productively with teams across organizational lines
Creative problem-solver with strong focus on achieving objectives within prescribed timelines while maintaining quality standards and organization requirements
Flexibility to manage multiple initiatives and shift priorities based on business needs
Ability to perform job duties independently with minimal supervision and assist other team members in leading complex projects from inception to completion
Functions as business partner and consults with physician practices, service lines, departments, individuals, and coworkers.
Develops in-depth knowledge of system capabilities, applications, and processes to function effectively as educator and expert for system users.
Creates/modifies/advises/trains on workflow improvements regarding system usage and design.
Establishes and leads regular meetings proactively with department heads and/or superusers to identify, document, and prioritize their needs.
Performs rounds with departments to maintain casual interface with individuals and focus on relationship-building.
Coordinates operational and capital project requests with appropriate Information Systems & Technology and operational teams.
Acts as primary contact for supported applications regarding system down time.
Leads delivery of technical consulting and support services and solutions with minimal management input.
Takes primary ownership for Epic and other applications software and file maintenance support for break-fixes, optimizations, special updates, upgrades, and implementations.
Leads/facilitates system design, validation, and/or remediation sessions.
Resolves highly complex, multi-function application errors and system issues independently.
Leads in assessment, coordination, documentation, release note review, testing and implementation of programming, upgrade, and project requests.
Develops and maintains strong and positive relationships with all application vendors, acting as primary vendor contact.
Provides on-call coverage as scheduled.
Provides project management services and support for broad scope projects with limited management interaction.
Follows Information Systems & Technology project management protocol.
Leads assessments of new projects and requests, utilizing prescribed project tools.
Advocates user perspective and focuses on ensuring a comprehensive support plan and documentation.
Works with end users to navigate the project request process.
Ensures compliance with Information Systems & Technology, Children's Healthcare of Atlanta, Joint Commission, and Health Insurance Portability and Accountability Act guidelines, policies, and procedures.
Follows prescribed change management and time reporting processes and documentation requirements.
Responds to support calls within designated times according to priority and provides regular updates until resolution.
Leads team in queue management and assists team members as needed to be sure calls are answered and followed up on efficiently.
Provides and communicates clear documentation for support, status, and issues resolutions.
Provides system solutions in accordance with regulatory guidelines.
Remains current on Epic new version training for all applicable Epic certifications (if Epic).
Provides leadership within and across teams.
Assists and mentors team members and other staff and serves as orientation resource for new employees.
Develops and maintains positive relationships with team, department, and organization.
Participates in educational and leadership opportunities to enhance professional growth and expertise.
Serves as a positive change agent within and across teams.
Leads/facilitates team and cross-team meetings and initiatives.
Primary Location Address
1575 Northeast Expy NE
IT Business Partnering
Children's Healthcare Of Atlanta