Senior Researcher

Nextdoor San Francisco , CA 94118

Posted 4 months ago

Nextdoor is the private social network for you, your neighbors and your community. Nextdoor's mission is to be the essential local platform for neighbors to build connections, stay informed, and help each other in their everyday lives.

At the heart of everything we do at Nextdoor is serving and understanding our members in neighborhoods all over the world. Help us create useful, vibrant, and delightful experiences for them by joining the growing User Research team. You will work closely with a cross-functional team of passionate designers, product managers, engineers and data scientists with opportunities to impact our strategic direction.

Responsibilities:

  • Design and execute research studies into user behavior, sentiment and attitudes.

  • Conduct research using a mixture of quantitative and qualitative methods such as surveys, behavior data mining, interviews, and diary studies.

  • Collaborate with product teams and other researchers to identify and prioritize high impact research questions.

  • Partner with cross-functional teams to infuse the product with research findings and ideate on new opportunities.

Requirements:

  • 2+ years of relevant industry experience conducting research in applied product research

  • Strong experience in survey methodology and response effects

  • Experience working with large-scale data sets in research studies

  • Experience using R, SQL, or SPSS

  • Proficiency in a qualitative research method such as interviews, focus groups, field studies or usability.

  • Master's or PhD in a human behavior related field preferred (ex. Human Computer Interaction, Psychology, Information Science, Economics, Sociology, Political Science)

Benefits:

  • 100% company-paid health insurance premiums (medical, dental, and vision) for you and your dependents

  • Paid vacation and company holidays

  • Free catered dinners Monday through Thursday and catered lunch on Wednesdays

  • Monthly gym stipend

  • Annual learning and development stipend

  • Paid volunteer days off

  • Pre-tax commuter benefits

  • Fully stocked kitchen with drinks, snacks and candy

  • La Marzocco espresso machine with Blue Bottle coffee

  • Health FSA

  • 401K plan

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Behavioral Researcher

Wells Fargo

Posted 2 days ago

VIEW JOBS 10/20/2019 12:00:00 AM 2020-01-18T00:00 Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively. The Innovation Group, a part of PVSI, is dedicated to serving as the catalyst for transformational change across the company, focusing on fostering the growth of big ideas that will efficiently influence business models, processes, and programs in order to meet evolving customer needs. The team actively partners across the enterprise with business lines, data and analytics, operations, and marketing to provide resources, support, and visibility that will help transform business models, products, and services. As a Senior Behavioral Researcher with Wells Fargo, you will have the opportunity to help improve the financial lives of millions of customers. You will collaborate with colleagues across the Innovation Group – product managers, researchers, technologists, and designers. The research and opportunities you develop will directly influence product design and investment decisions. As part of the Strategic Design team, you will join small, intrapreneurial team of curious human-centered problem solvers with an awesome culture. KEY JOB RESPONSIBILITIES: * Leading behavioral research and designing experiments related consumer financial wellness. Including generating hypotheses for studies and experiments, managing a research agenda, executing research projects end-to-end (including study design, data gathering, analysis, and communication of data-driven recommendations to influence product design), and measuring results of implemented recommendations. Building a living knowledge base that evolves based on ongoing learning. Guiding and direct more junior team members supporting projects * Collaborating with product teams and designers to create solutions leading to consumer behavior change. As the behavioral science expert, ensure that product design incorporates behavioral insights and behavioral science best practices to help customers make progress financially (i.e. increasing short & long-term savings, decreasing expenses, and better managing debt) * Building awareness and understanding a behavioral science with colleagues within IG and across the company (ex. toolkits, training and mentoring others, modelling best practices). Serve as a mentor to less experienced researchers. Create and deliver compelling talks and papers for general audience * This role requires a person with curiosity and a passion for inquiry, comfort with ambiguity, and an entrepreneurial/learning mindset. Self-motivated and flexible, this person will be adept at both creative and analytical thinking, and have a strong desire to help people improve their financial lives. A Successful Candidate Will Demonstrate: * Deep expertise in behavioral/social science * Experience with end-to-end research in an applied context: Literature review, hypothesis generation, study design, statistics, analysis, writing, crafting recommendations, measuring results. Ability to balance possibilities from research and customer insights with the pragmatism of getting customer-facing changes to market * Experience as the leading complex projects. Leads more junior team members, models effective behaviors, and influences fellow leaders * Experience consulting with and influencing leaders. Ability and confidence to provide direction to leaders and ask difficult questions in a productive manner, able to be agile and to model a learning mindset. Excellent interpersonal skills and collaborative style with the ability to influence without authority, inspire engagement, and drive diverse stakeholders to a common solution * Experience creating and delivering compelling talks, presentations, and papers for general audience. Impeccable communication and presentation skills. Able to present complex topics in a simple and compelling manner. * Ability to train, mentor, and support junior team members Required Qualifications * 10+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting Other Desired Qualifications * Masters in Sociology, Psychology, Anthropology, Social Science, or other related research discipline. Relevant experience must be in social or behavioral sciences. * PhD in Sociology, Psychology, Anthropology, Social Science, or other related research discipline. * Strong analytical skills with high attention to detail and accuracy * Advanced Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills * Ability to identify and manage complex issues and negotiate solutions within a geographically dispersed organization * Facilitation skills, including ability to facilitate decision-making and broker agreements amongst diverse, differing, and/or conflicting perspectives/priorities * Familiarity with Design Thinking, UCD approaches or similar methods for problem solving * 5+ years industry experience * Experience using standard software packages to analyze and visualize quantitative and/or qualitative data (e.g., SPSS, NVivo, R, Stata, Tableau) * Proficiency in quantitative research methods and analysis, particularly survey design, analysis, and multivariate and inferential statistics. Experience designing "randomized control trial" experiments, ideally within laboratory and in-field environments. * Proficiency in qualitative research methodologies such as interviews, focus groups, diary studies, observations, and other relevant human data collection approaches * Experience designing experiments to test hypothesis, and measuring results * Experience or strong interest in financial health * Experience leading other researchers, formally or informally * Demonstrated ability to influence leaders and product owners with a collaborative approach * Excellent written and verbal communication skills, including the ability to communicate effectively to both technical and nontechnical audiences. Job Expectations * Ability to travel up to 25% of the time Street Address CA-SF-Financial District: 333 Market St - San Francisco, CA Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Wells Fargo San Francisco CA

Senior Researcher

Nextdoor