Senior Representative, Credit

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Job Description

The Senior Credit Representative will manage the accounts receivable to several customer accounts and will act as Team Lead, mentoring and coaching other team members and reviewing data using system generated reports. The incumbent will also Independently perform timely, accurate, and complete account reviews and could be responsible for multiple areas including collections, cash application, credit, call center, reporting and possibly liaison with other operational functions (i.e. Audit, Customer Service, Customer Master Data, etc.).

Responsibilities

• Quickly become familiar with Finance Shared Services Accounts Receivable (AR) supported AR and the detailed internal business requirements for their portfolio of credit or collection customers along with understanding the business needs.

• Monitor accounts for potential risk, communicate intelligence and make appropriate decisions. Recommend changes to account credit limits and escalate challenges appropriately with regular advice, coordination and guidance from management.

• Identify root causes for credit or collection challenges, prepare compelling data presentations and complex trend analysis using tools (e.g. SAP ECC, QlikView, Excel and PowerPoint) and resolve complex payment/credit issues.

• Develop and negotiate payment plans or other solutions on past due accounts which may include accounts that are in financial jeopardy. Determine which plans require management approval and escalate appropriately. Resolve customer claims and/or invoices on a timely basis and provide support for order release.

• Oversight of team member(s) to ensure accuracy of financial data and presentation to customers is appropriate to distribute. Participation on inter-departmental teams is a necessity.

• Provide financial and analytical support to Finance Shared Services supported financial partners.

• Operate independently with moderate supervision and under challenging time constraints.

• Facilitates interpretation and understanding of data, identifies risks, and develops recommendations for review by senior management and implements solutions.

• Requires a high degree of written and verbal communication skills, as this role will support relationships and engage in effective communication with our customers and internal areas such as Sales, Customer Service and Contracts and Pricing resolving challenges with minimal guidance and escalations. Provide options to management where issues require escalation.

Qualifications

• BA/BS in Finance/Economics/Accounting. MBA/CPA preferred.

• 3+ years of progressive accounting or finance experience.

• Strong credit, collections, and overall receivables background

• Strong knowledge and experience with SAP, and Microsoft Suite (Excel, Word, OneNote, etc.) preferred.

• Strong knowledge and experience of financial and customer data management with the ability to organize and present to management through MS office and visualization tools.

• Understanding of financial statements and customer risk.

Additional Information

Applicable only to applicants