Whirlpool Cleveland , TN 37320
Requisition ID: 26202
Whirlpool Corporation is consistently recognized by Fortune Magazine as one of the World's Most Admired Companies. Our values are the driving force behind everything we do.
Respect, integrity, diversity and inclusion, teamwork and the spirit of winning propel our teams to excellence. Get to know us and see what it's like to be part of the world's leading major home appliance company.
Senior Consumer Care Expert (from the comfort of your home)
If you're looking for a career where an "engaged workforce" isn't just a slogan, and a "winning culture" isn't just something you hope for, you've found it! Are you a true customer service champion?
Do you enjoy being empowered to make decisions and help consumers via phone, chat, and email? Do you consider yourself to be pretty tech-savvy (be honest!)? If you said yes, keep reading- we haven't even gotten to the best parts yet!
How would you like to wake up every morning and skip over (carefully) to your home office (or den, living room, other side of your bedroom) to get to work? Intrigued? Keep reading! (It keeps getting better!)
Who we are: Whirlpool is proud to be the number one major appliance manufacturer in the WORLD.
We take pride in the communities in which we work and live, as well as in our people. Our company markets many of the products you have probably seen, most likely used, and (hopefully) loved by KitchenAid, Maytag, Jenn-Air, and more! Our call center is award winning (several times over, just to toot our own horn), and ranks among some of the highest scores for engagement. While customer service is our primary function, we have unique sales opportunities for most calls where your ability to sell will earn you commission based bonuses on top of your hourly rate.
You will own this role if: you are a problem solver with a customer service background that is looking for a career with tons of growth opportunities and prime leadership potential. Your tech-savviness will come in handy learning the systems that we use to assist our consumers.
Your flexibility will allow you to work your shift between the hours of 8am and 8pm EST, M-F, and Saturdays 8am-5pm EST. Training for this position will be held virtually from 8-5am.
We've got you covered with: Internet reimbursement, a computer and headset, bonus opportunities (a reward for your perfect attendance), commission opportunities, and a new salary of $14.42 per hour! We also offer paid vacation, healthcare, dental, vision, 401k, employee pricing on an array of really awesome Whirlpool products, and MORE.
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Whirlpool Corporation (NYSE: WHR) is the world's leading major home appliance company, with approximately $21 billion in annual sales, 92,000 employees and 70 manufacturing and technology research centers in 2017. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, Jenn-Air, Indesit and other major brand names in nearly every country throughout the world.
Nearest Major Market: Chattanooga
Job Segment: Customer Service Representative, Call Center Representative, Call Center, Customer Service