Senior Remedy Software Engineer

Cox Communications Inc Manchester , CT 06040

Posted 2 months ago

*Primary Location: *6305 Peachtree Dunwoody Rd, Manchester, CT, US

  • Division: *Cox Communications

  • Job Level: *Individual Contributor

  • Travel: *No

  • Schedule: *Full-time

  • Shift: *Day Job

  • Requisition Number: *216915_75821407
    Cox Communications is looking for a Software Engineer III who will be responsible for delivering BMC Remedy/Helix software development, implementing and supporting a CMDB, creating complex designs, identifying and communicating technical capabilities/limitations, providing direction on application upgrades/installations, and resolving operational support escalations. The position also requires support on issues escalated from Operations resources. This candidate must have a working knowledge of Unix, Oracle Databases, and monitoring technologies such as Netcool, Splunk, and New Relic.

  • Primary Responsibilities and Essential Functions *

  • Develop complex high level and low-level design solutions per requirements.

  • Model and map network and application topology via a federated model into the CMDB.

  • Configure and execute the capabilities inherent to a CMDB.

  • Complete complex development efforts that may include integrations with various internal and external applications.

  • Provide input and direction to the Offshore Development Team per designs, ensure standards are met and provide direction/coaching when necessary.

  • Direct technical resources outside of the Team on integration best practices.

  • Articulate technical solutions and Platform opportunities to Leaders in non-technical terms with clear rational in order to obtain support and alignment on approach.

  • Communicate system capabilities and limitations to Stakeholders.

  • Investigate and articulate how specific capabilities were built in order to provide direction on future enhancements.

  • At times, develop highly complex efforts or provide urgent development when Team bandwidth is limited.

  • Provide design and development estimates.

  • Provide input into 3 to 5 year roadmaps.

  • Work with Database Administrators on platform efficiencies, archiving data, and resolving operational issues.

  • Provide feedback on project artifacts to technical partners such as QA and Technical Analysts.

  • Identify opportunities for process efficiencies and work with delivery teams and leaders to invoke positive change.

  • Provide support to Team members by leveraging in-depth knowledge of system functionality and business logic to support the identification of defective/impacted code.

  • Provide 24x7 response to Critical Incidents such as degradations and outages when escalated by support resources in order to restore Service within SLA.


  • Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)

  • 8+ years of experience with ITSM System/Remedy development and solution designing.

  • 5+ years of experience with developing SOAP and Restful APIs, and experience with ANSI Standards is a plus.

  • 2+ years of experience working with a CMDB

  • Strong understanding of ITIL and experience developing within the Remedy Incident, Change, Asset, and Problem modules.

  • Experience implementing and developing Remedy features such as DSO and My IT.

  • Strong understanding of Remedy development best practices and experience conducting code reviews.

  • Experience working in a load balanced server environment.

  • General understanding of Middleware platforms, Oracle Databases, Unix Servers and Linux Operating Systems.

  • Strong analytical and troubleshooting skills to diagnose complex application issues, integration failures, and ultimately pinpoint the root cause.

  • Possess excellent communication skills as well as be able to translate technical terminology into non-technical vernacular.

  • Possess the ability to work in a fast-paced environment and regularly multi-tasking critical priorities to meet project deadlines.

  • Preferred*

  • ITIL V3 Foundations Certification

  • BMC Remedy Development and Support Certifications

  • BS/BA in related discipline (i.e., Computer Information Systems, Management Information Systems)

  • Experience working in an Agile Development environment.

  • Experience working on a DevOps Team.

  • Experience with building System Automation.

  • Experience working with APM tools such as New Relic.

  • Experience working in Splunk for error identification and trending/reporting.

  • Experience with and comprehension of the urgency required for support of production systems

Who We Are

  • About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

  • About Cox

We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions

  • Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at
    Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
    Cox is an Equal Employment Opportunity employer

  • All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
    Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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