Senior Reliability Engineer

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. Overview The Enterprise Monitoring team is looking for a Senior Site Reliability Engineer to drive our Application Performance Monitoring and Digital Experience Monitoring strategy forward, by consistently innovating and problem-solving. The ideal candidate is passionate about Site Reliability Engineering, highly motivated, intellectually curious, analytical, and able to maintain a dual focus on strategic projects and real-time operational needs.

Role In this position, you will: • Evaluate new product capabilities, create detailed implementation plans, and perform deployments • Create detailed technical documentation and provide day-to-day usage and configuration support for internal customers • Partner closely with technical leads to provide training to other engineers as needed • Discuss overall strategy and specific needs with internal customers and management All About You The ideal candidate for this position will have: • Advanced expertise in Application Performance Monitoring using Dynatrace, AppDynamics, New Relic, and/or comparable platforms • Expertise in User Experience Monitoring via synthetic tests and/or real user session instrumentation • Experience integrating APM and UEM tools with a deployment pipeline (for agent deployments and/or monitoring configuration deployments) • Familiarity with application deployment and monitoring on Kubernetes, Docker and/or PCF • Familiarity with foundational web concepts such as HTML, JS, CSS, and DOM objects • Strong communication skills to explain technical concepts clearly and succinctly • Software development experience with Java, Python, Chef cookbooks (Ruby) and/or Go preferred • Familiarity with IBM MQ, Oracle, MongoDB, Chef and/or Redis a plus • Specific familiarity with Dynatrace a plus Corporate Security Responsibility Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: • Abide by Mastercard’s security policies and practices; • Ensure the confidentiality and integrity of the information being accessed; • Report any suspected information security violation or breach, and • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.