Senior Relationship Specialist (Senior Teller)

BankProv

BankProv is a future-ready commercial bank that offers a comprehensive suite of banking products. We are a premier Banking-as-a-Service (BaaS) provider and specialize in technology-driven banking solutions to niche markets, including private equity, renewable energy, fintech and enterprise value lending. BankProv has a long history of supporting the business community. You can trust that we have the experience to meet our clients' needs now and into the future. BankProv, is a subsidiary of Provident Bancorp, Inc. (NASDAQ: PVBC).

BankProv is an Entrepreneurial Operating System (EOS) company. We share an entrepreneurial spirit, we're curious, we embrace change, and we challenge ourselves to stretch beyond our comfort zones to create the future of banking.

Position Summary

The Senior Relationship Banking Specialist is responsible for providing extraordinary customer by taking a personal interest, developing relationships, and creating a positive experience with each customer. Provides assistance to each customer to determine their financial needs as well as handle day to day transactions. Ensures operational efficiency and quality standards are met demonstrating compliance with all State, Federal and other applicable bank regulations. May provide some training to new relationship bankers, process more complex transactions, have access to vault responsibilities, and ATM balancing.

Essential Job Functions:

• Provides exceptional customer service building rapport and relationships.

• Strives to guarantee customer satisfaction by engaging with customers to welcome them, personalize the experience and determine the best way to serve them.

• Embraces the Bank's mission, CORE values and cultural foundation by taking personal initiative and setting a positive example for others to emulate.

• Promotes the banks products and services.

• Processes financial transactions, practices sound cash handling and answers inquiries and/or resolves simple to complex concerns on customer accounts.

• Answers questions on customers' accounts.

• Accurately enters customer transactions

Preferred Knowledge, Skills and Abilities:

• Strong written and verbal communication skills with ability to work well with customers, employees and others, as well as actively listen, interpret information, and interact in a positive, helpful manner.

• Ability to educate customers on present features and benefits of products and services in order to meet individual needs.

• Must possess excellent judgment with the ability to accept responsibility and handle confidential information.

• Ability to act individually and within a team environment to achieve branch-wide goals and activities.

• Must be able to work effectively within a team environment and build solid relationships with all individuals he/she works with.

• Strong organizational skills with the ability to prioritize multiple tasks in any given situation. Must be able to adapt to change.

• Ability to handle basic math skills and maintain cash within established limits to reduce the bank's exposure to loss.

• Able to assist with servicing customers over the telephone.

• Ability to organize and prioritize work, with delegation when necessary.

• Experience with supervising others in retail banking environment.

Preferred Education and Experience:

• High school diploma or GED required.

• 3-5 years of retail industry experience or an equivalent combination of education, training and experience.

• Basic understanding of Microsoft Office Suite.

• Teller Supervisory Experience

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing duties of this job, employees may occasionally be required to stand; walk; sit; use hands, or feel objects, tools or controls; reach with hands and arms; speak clearly and hear efficiently. Employees may occasionally lift and/or move up to, or in excess of 10 pounds. Specific vision abilities may be required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Prolonged periods of sitting at a desk and working on a computer.

Travel:

Availability to travel on short notice to meet immediate business needs may be required.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

BankProv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. If you need assistance or accommodation completing the employment application, please contact us at humanresources@bankprov.com and we will gladly assist you.