This is a non-supervisory manager position with subject-matter expertise in various aspects of telecom/VoIP regulation. Preference will be given to candidates with experience in both wireline and wireless telecom regulations.
This particular position currently provides regulatory guidance related to federal and state outage requirements. Experience with drafting tariffs and/or legal terms and conditions related to wireless/wireline voice services is also a plus.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Coordinate, research and collect data in cooperation with internal stakeholders to complete accurate and timely regulatory filings with federal/state telecom regulatory agencies (including the FCC and public service commissions); such filings include compliance filings, service outage reports and ad hoc data requests.
Serve as point of contact to federal and state telecom regulatory agencies and internal stakeholders (e.g., the Network Operations Centers) regarding service outage requirements.
Participate in internal and external meetings, as necessary, with federal/state agencies and other stakeholders as a regulatory subject-matter expert related to assigned scope of responsibility.
Ability to understand voice-related federal/state reporting requirements and internal reporting processes; demonstrated ability to review reports for agency filings and obtain necessary approvals.
Participate in internal voice-related project meetings and prepare summaries of action items related to agency filings, document updates and issue resolution.
Assist with preparation and filing of federal and state tariffs and/or revisions to customer documents (e.g., terms and conditions and price guides).
Conduct research and analyze issues with other departments including Operations, Finance, Engineering, Billing, and Legal.
Conduct internal compliance reviews related to regulatory requirements such as service outage reporting, Telecommunications Service Priority and/or other compliance matters, as needed.
Be able to work effectively with internal databases (e.g., SharePoint) to organize and maintain historical data and records.
Track open issues and prepare regular status reports, as needed.
Perform other duties as requested by supervisor.
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English proficiently
Ability to analyze and interpret data
Ability to effectively communicate orally and in writing in a clear and straightforward manner
Ability to build relationships and communicate with all levels of management and company personnel
Ability to maintain confidentiality
Ability to make decisions and solve problems while working under pressure
Ability to manage multiple projects at one time
Ability to prioritize and organize effectively
Ability to show good judgment and appropriate initiative to accomplish job duties
Proficient in using personal computer and software applications (Word, Excel, Outlook, SharePoint, PowerPoint, etc.)
Knowledge of telecom products and services
Knowledge of the regulatory and/or legislative process
Bachelor's degree in business or related field or equivalent (e.g., Paralegal certificate/experience)
Related Work Experience Years
Regulatory work experience or equivalent 5+
Telecom industry work experience or equivalent 5+
Wireless regulatory experience a plus
Office environment (St Louis, MO; Denver, CO or Tampa, FL)
Minimal travel may be required (10% or less)
The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.
Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.
FCC Unit: HQ452 Business Unit: Corporate