M3 Global Research Fort Washington , PA 19034
Posted 2 weeks ago
Company Description
M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we've seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.
Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.
Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA.
Due to our continued growth, we are hiring for a Senior Qualitative Project Manager at All Global, an M3 company.
Job Description
The Qualitative Project Manager should own and manage every aspect of qualitative project management, including:
Understanding the client's needs, incorporating them into the research and communicating them to other project team members as required.
Reviewing all project documentation provided by client services and identify issues that jeopardize the ability to complete the project on time and within budget or impact the project's gross margin. If necessary, provide recommendations to client service and partner with them to obtain revised quote on project.
Manage internal project kick off meeting with Sales and Resources teams to review materials, finalize all project requirements and determine timelines and schedules. Work directly with the client to review all project materials and schedule and make changes as needed.
Provide consistent updates to client on status on project during fielding process on a frequent basis either via email or phone. Provide recommendations to panel team to maximize sample while in field.
Ensure the project is completed on time and ensure all panellists receive incentive payments in a timely manner. Provide Finance team will all financial metrics required to complete billing and invoice process; deliver final bill to client.
General responsibilities
Working with the Health leads (Sales/Ops) and Offshore to ensure the successful delivery of your projects to the required standard
Joint responsibility (in partnership with the Business Development representatives) for the client satisfaction scores of our local clients
Participate in client review meetings where appropriate
Resolving complaints that occur during the fieldwork to both the clients and All Global satisfaction
Conducting debriefs with the client and internal teams to share learnings for future projects
Share learnings with the rest of the operations team so that project profitability can be improved
Knowledge sharing, problem solving and a solutions focused approach with the qual ops team, sharing knowledge and experience to aid with solutions to issues/challenges that may arise on projects across the team
Performing other responsibilities associated with this position as may be appropriate.
Qualifications
The candidate should have a minimum of two years qualitative research experience, with a good understanding of traditional data collection techniques
Client management / project management experience, displaying a solutions driven approach
Excellent communication skills - specifically how to communicate in a timely manner under pressure, manage client expectations and distil the issues
The candidate must be a strong self-starter, who takes on initiatives and responsibilities.
Experience in healthcare qualitative research
This role would suit a motivated individual who enjoys fostering relationships and working as part of a team, but also embraces responsibility for their work as an individual.
The successful project manager will exhibit the ability to be proactive, solution-oriented and well-organised. A good attention to detail and the ability to multi-task are essential.
Additional Information
Benefits:
A career opportunity with M3USA offers competitive wages, and benefits such as:
Health and Dental
Life, Accident and Disability Insurance
Prescription Plan
Flexible Spending Account
401k Plan and Match
Paid Holidays and Vacation
Sick Days and Personal Day
M3 reserves the right to change this job description to meet the business needs of the organization
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M3 Global Research