Senior Provider Network Performance Analyst

All about us

You likely know us as an insurance company, but that's just a portion of what we do. Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care. It's a mission we take seriously.

We also work with entities throughout the state to challenge the cost and complexity of health care in North Dakota. This uncompromising goal requires caring, innovative people who are ready and willing to help create a new level of health and well-being in North Dakota and beyond.

Work environment

This opportunity is eligible for a hybrid or in-office work arrangement based out of our Fargo, ND office location. We empower our employees to find a work style that is best for them. Learn more at Life at Blue | BCBSND.

This position is eligible for internal and external applications.

Pay Information

• Pay Level: 024
• FLSA Category: Exempt-Salaried

A day in the life

The Senior Provider Network Performance Analyst is responsible for supporting business initiatives by eliciting, documenting, and defining business requirements and contributing to system and/or process development for complex projects and/or initiatives. The Senior Provider Network Performance Analyst is responsible for supporting the development and analysis of provider network performance data and support of the provider and network management teams. This role works closely with key business units to gain in-depth understanding of their business strategy, processes, services, roadmaps, and business operations to influence business decisions, deliver key insights, and optimize solutions.

Your responsibilities will include

• Translates complex business needs into solid business and functional requirements within the provider network performance space.

• Identifies opportunities, contributes recommendations based on analysis of requirements and future impacts, and determines course of action.

• Leads work for assigned initiatives including business process change/improvement, testing, training, and communication.

• Proactively identifies, researches, and troubleshoots a variety of information, system and process issues impacting the overall business operations of the department, division, or company.

• Supports business initiatives through data analysis, identification of implementation barriers, and performing user acceptance testing of various systems.

• Functions as a subject matter expert across multiple applicable systems and/or reporting platforms.

• Facilitates meetings and collaborates between various internal departments and external business partners in a positive way to drive cross functional stakeholders to reach agreements and effective solutions.

• Prepares and develops reporting standards and dashboards for provider network performance. Supports providers by analyzing and summarizing information and trends.

• Analyzes and promotes business enhancement efforts with the goal of creating a positive impact on the customer experience and towards creating efficiencies.

• Actively involved in enhancement and implementation efforts to ensure the solution fits the needs of our customers both internally and externally.

• Performs work under minimal supervision. Handles complex issues and problems and refers only the most complex issues to higher-level staff.

• Coaches and mentors department staff and collaborates with leadership to support strategic goals within the team.

What you need to succeed

• A bachelor's degree in Business, Management, or related.

• At least 5 years of experience in business operations, data analysis, business analysis within healthcare or related. Health insurance, healthcare industry or healthcare provider relations/engagement experience will be key.

• Ability to think analytically and have a level of technical skills and problem-solving aptitude in order to analyze data.

• Proficient in Microsoft Office, including Outlook, Excel, PowerPoint and Word.

• Project management skills to manage varying projects and timelines.

• Comfortable with presenting data and reporting to internal team and potentially external stakeholders, such as our providers.

• Good collaboration and communication skills with the ability to work independently and be a self-starter.

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

Benefits and perks

• Wellness incentives including well-being lifestyle spending accounts, employee assistance program and employee discounts.

• Encouraged paid time off including paid holidays and flexible holidays to use as you wish.

• 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours.

• Employee recognition, community initiative events and yearly company outings.

• Workplace flexibility offering different options for working arrangements and the freedom to make time for important commitments.

• Our core benefits include health, dental, vision and life insurance, short-term and long-term disability and paid parental leave.

Equal opportunity employment

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.

For questions, please email careers@bcbsnd.com.

This job posting will be closed 7/5/2024 at 8:00 a.m. (CT). No further applications will be considered.