Senior Property Manager

Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same - each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don't happen overnight. But, together, we can forever change the way people stay, for the better.

We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That's what you'll own.

Life at Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It's the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.

As we continue our global expansion, we need someone who breathes hospitality and operations to continue to scale the team, further hone processes, and establish property management excellence for four markets in the Southeast-US (Atlanta, Nashville, New Orleans, and Savannah). The position must be based in either Nashville or New Orleans and requires 20-40% travel based on business need.

The Opportunity:

• As Senior Property Manager, you will own our quality standards for Sonder spaces, to deliver exceptional customer experiences

• Manage maintenance administration, landlord relationships (including abatement management), vendor, and team management across multiple Sonder "markets" and cities

• Report to Area General Managers and other Operational leaders and collaborate with team members in Hospitality Management, Housekeeping, Security, etc., as well as other internal and external stakeholders

• Document best practices across and learnings for knowledge management

• Establish and maintain relationships with landlords and partners to ensure that we are receiving timely and important updates (i.e. construction, repairs, lease end dates, renewals, etc)

• Liaise with landlords and partners when maintenance or other requests need completion

• Ensure that requests to landlords are documented and updated in our internal lease tracking system

• Schedule maintenance work by communicating with our customer service team, ensuring that repairs are not inconvenient to guests

• Collaborate with our Hospitality Team to ensure that repairs and preventative maintenance work are being scheduled and completed in a timely manner

• Manage a team of internal maintenance technicians and external contractors

• Lead special operations projects as needed

• Ensure that contractual obligations by Sonder and landlords are followed (i.e. maintenance, exterminators, etc)

• Act as a liaison between finance teams and landlords to ensure that rent is paid accurately on time, including tracking any adjustments

• Act as manager-on-call from time to time

Who We Look For:

• Extensive (8+ years) professional experience, including prior property management, vendor/contract and people management

• College Degree or Vocational Degree/Certifications preferred

• Experience in managing multi-city operations, hotels and/or large-scale residential property management (500+ apartments)

• Ability to work well under pressure, juggle and prioritize multiple projects and adjust work accordingly, often against tight deadlines

• Analytical and financial skills to manage savings for Sonder from Landlords, Vendors, etc.

• Ability to see the big picture and strategize while prioritizing relentlessly and keeping an eye on the details

• Expectations to travel 20-40% based on business need

• Ability to interact with senior management, external client organizations and vendors

• Ability and interest in getting one's hands dirty when needed - be it meeting a contractor or delivering towels in an emergency, you're willing to roll up your sleeves to get the job done

• This role requires regular access to a reliable smartphone and a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance, along with a willingness to travel between properties on a daily basis when working

Benefits

We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:

• Competitive compensation

• Generous stock plan

• Medical, dental and vision insurance (where applicable)

• Flexible vacation

• Wellness and volunteering days

• Annual free credits and discounts to stay in Sonders

• Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

Learn More About Sonder

• Corporate Responsibility & Sustainability

• Data Privacy Policy

• Blog: Sonder Stories

• Instagram: @sonderstays

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder's Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.

As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@sonder.com.