Senior Property Manager

Overview

With support from other members of the property management team, the Senior Property Manager will provide operational and fiscal management of the property in accordance with owner requirements and as outlined in the Property Management Agreement while complying with established Company objectives and applicable law. The following duties may be performed personally or through delegation to property staff.

Responsibilities

• Be thoroughly knowledgeable of Hospitality at Work's policies, procedures and programs that may affect day-to-day operations and communicate these issues to on-site staff to ensure quality standards are achieved.

• Lead by example. Foster a positive environment for tenants and staff. Lead and grow the tenant engagement platform within the building.

• Develop and implement operational strategies and action plans that will achieve or surpass cash flow objectives and maximize the property's value while complying with established company objectives and applicable law.

• Ensure that properties are maintained in a first-class condition - including performing, at a minimum, weekly site inspections to identify areas requiring attention, follow up on maintenance or capital improvement projects, ensure vacant spaces are in top condition for potential tenants/brokers, and ensure satisfactory function and appearance of the property.

• Prepare, assist in preparing and/or review monthly/quarterly operating reports and capital reforecasts including monthly cash flow requirements and a 12-month rolling cash flow reforecast, financial statements, variance explanations, schedule of lease expirations, leasing activity reports, rent roll, accounts receivable, fee schedules, and capital expenditure schedules.

• Successfully implement the business plan, including operational/client goals, budgets, and cash flow objectives.

• Develop and implement cost control procedures to ensure operating costs are within budget guidelines. Purchase supplies, materials and equipment pursuant to approved budget.

• Create a positive, customer-service focused environment for client, staff and tenants. Develop and implement a comprehensive customer service program including but not limited to, personal contact with tenants, resolving issues in a service-oriented manner and overseeing activities to promote tenant satisfaction. Implement and achieve Company customer service program target goals related to the annual Kingsley Customer Service Survey, if applicable. Respond via telephone or, if necessary, in person to after-hours emergencies. Retain ultimate responsibility for the successful and timely resolution of all after-hours emergencies. Ensure tenant adherence to property rules and regulations while maintaining a customer service approach.

• Review and monitor service requests to ensure prompt and accurate completion of work. Ensure cleaning, security, parking and engineering performance is in accordance with Company policy and procedures and contracted requirements.

• Develop and/or maintain/update as necessary, property site rules and regulations, building standards, tenant handbook, stacking plans, rent roll, security procedures, emergency preparedness programs, insurance and tenant information.

• If applicable, perform vendor management responsibilities include contracting and annual review of all contracts and bidding in accordance with client requirements, Company policies and guidelines, coordination and performance reviews of contractors and vendors, and evaluations and reports. Supervise the administration of service, insurance and supply contracts to ensure full compliance and cost control as well as accurate and timely invoicing.

• Financial and reporting responsibilities include preparing assigned sections of the annual Business Plan and the annual Operating Budget in Yardi (or other assigned) format, preparing annual operating expense tenant billing and reconciliation in Yardi, assisting in preparing and distributing tenant invoices including, but not limited to, updating all miscellaneous charges, rent increases, reconciliations and escalations, monitoring all receivables to ensure prompt collection of outstanding amounts, ensuring that all payments have been appropriately applied, researching any outstanding amounts due or credits to determine underlying issues and resolve in a timely manner, monitoring tenant security deposits, monitoring tenant work order charges and assisting in generating monthly billings, if applicable. and reviewing vendor invoices and payment via Yardi Payscan. Responsible for assisting accounts payable including invoice approval in Payscan, when applicable; and assisting in updating and maintaining vendor records as well as for the scheduling, billing and collection of all leasing commissions, management fees and construction coordination fees.

• Contract/coordinate/oversee all tenant improvements, major R&M work and capital improvement plans, bids, contracts and work. Monitor all service, maintenance and construction contracts, reporting on incomplete projects with respect to outstanding bills, backorder items, lien waivers, as-builts, revised completion timing, etc. Implement and manage portfolio wide special initiatives and projects, as directed, including adoption of technology in the building.

Qualifications

• Bachelor's degree from four-year college or university with 5 - 7 years of directly applicable industry experience; course experience or certifications in CPM, RPA, CSM preferred. Equivalent combination of education and experience in lieu of four-year college degree will be considered.

• Current California real estate sales license required.

• Prior supervisory and team management experience required.

• Experience in an institutionally managed building or managing a building over 200,000 square feet is preferred.

• Must be service-oriented and able to interact and clearly communicate with all levels of individuals and groups of people both orally and in writing.

• Planning and organization skills, with excellent attention to detail.

• A strong understanding of financial accounting principles and the ability to analyze and interpret lease agreements are necessary.

• Ability to read, analyze and interpret leases, general business periodicals, professional journals, technical procedures and government regulations.

• Ability to write reports, business correspondence and procedural manuals.

• Ability to define problems, collect data, establish facts and draw valid conclusions.

• Ability to accomplish directives with minimal supervision; must show consistent follow-through.

• Proficiency with Microsoft Word, Excel and Outlook required.

• Experience with Yardi accounting system is required.

Compensation: $110,000 - 135,000 annually, plus annual bonus eligibility. We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life and disability benefits, critical illness and accident insurance, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid vacation, sick time, floating holidays and paid holidays and are proud to offer participation in a 401(k) plan with a company match!