Senior Projects Manager

Business Process Innovation (BPI) is responsible for solutions of Agency systems and business practices. BPI oversees the change management effort to implement new business processes and Agency operations. They manage several large-scale projects with the focus on modernizing agency business processes, while improving efficiency and enhancing program integrity.

BPI is recruiting for (1) one Administrative Staff Analyst NM II to function as a Senior Projects Manager, who will:

• Manage staff in the multiple tasks under tight deadlines necessary for the business process re-engineering of HRA's and DHS's business application processes using process analysis, complex surveys and studies of Agency operational procedures and Agency pilot projects. Lead interdivision, interagency projects to successful completion with clear deadlines and milestones. Provide monitoring of the projects.

• Manage difficult and complex large-scale business process re-engineering efforts for Agency-wide operations using quantitative and qualitative research techniques. Review documentation of the AS IS environment through the implementation of process analysis. Make recommendations to Executive Director and Executive Steering Committee which will enhance and improve business processes.

• Lead change and stakeholder management efforts to improve current online applications and voice response systems. Develop strong relationships with HRA and OHS business partners. Communicate and collaborate with internal partners to support various benefits reengineering initiatives through interviews, document analysis, requirements workshops, survey site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.

• Liaise between the HRA and OHS business owners. The ITS and contracted technology and support teams. Coordinate with Information Technology Projects Manager on relevant system requirements, functional design, scope change, user acceptance testing and implementation planning. Review all procedures and training materials to ensure accuracy and completeness.

• Plan and implement lead user acceptance testing efforts ensuring successful completion. Using outcomes from testing efforts creates plans to implement changes to current practices in order to improve processes and increase customer satisfaction.

• Track, evaluate, document project risks. Escalate executive level risks in a timely manner. Provide suggestions on mitigation strategies. Review and approve all business deliverables. Identify implementation options.

• Contribute to the development of following artifacts (as needed), functional requirements (Business Requirements Document), screen and interface designs. Manage staff in the development of such and collaborate with end-users and other partners in the development of such.

Minimum Qualifications

1.A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or

2.A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

Preferred Skills

• Commitment to the mission of advancing greater equality and opportunity for underserved New Yorkers.

• Background knowledge of social services programs, homeless services, or public housing programs a plus

• 3-5 years of experience in project coordination, program requirements gathering, functional analysis or similar

• Experience engaging communities through user research, outreach, or through direct services.

• Ability to self-direct work.

• Excellent communication and presentation skills, both verbal and written.

• Ability to move in a fast-paced environment, focusing on impact.

• Ability to handle sensitive information in a professional manner

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.