Senior Project Manager

Zones, Inc. Chicago , IL 60602

Posted 2 months ago

Position Overview

The Senior Project Manager's role is to plan, manage, and execute multiple project initiatives that create and sustain comprehensive solutions to deliver a world-class customer experience. These deliverables are managed from initiation to project close-out to ensure the quality of deliverables and timely completion. The role reports within the Program Management Office and oversees a portfolio of large, high-budget customer projects by managing the day to day operational activities across various internal functional departments within nfrastructure. These projects generally include those that are in a solutioned state / pre-start-up mode, pre-implementation phase or are in progress (either in transition or steady-state). This role ensures projects align with the business strategy and deliver on time, boosting productivity and scalability while improving profitability.

Key Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Senior Project Manager is primarily responsible for:

  • Manage the day to day operational activities of large-scale, high budget projects across various internal functional departments within nfrastructure.

  • Responsible for a successful delivery in a matrix resource environment for all of the project deliverables.

  • Set and continually manage project expectations with team members and other stakeholders, including the customer project manager, through regular and proactively scheduled meetings.

  • Manage project activities through the effective use of project management principles and the specific methodologies adopted by the PMI and nfrastructure to achieve timely project completion and meet the defined project business objectives.

  • Develop and execute project plans for major nfrastructure initiatives, in a matrix capacity with project team members throughout the organization.

  • Present recommendations for effective consensus decision making, taking into consideration risk analysis and impact assessment for project milestones.

  • Develop project resource and cost estimates.

  • Monitor actual project expenditures against project estimates and budgets.

  • Provide accurate and timely budget reporting.

  • Meet or exceed project budget profit targets.

  • Maintain effective communication and coordination with the project sponsor/business owner to ensure that business objectives are met and any changes are clearly communicated.

  • Communicate effectively with project team members, senior management and other managers whose staff are involved in projects.

  • Conform to customer service level agreements (SLA's) to ensure decreased liability and penalties for not meeting SLA requirements.

  • Use advanced technical knowledge to perform and apply new technical procedures.

  • Provide technical direction, guidance and support to Associate Project Managers and Project Coordinators.

  • Lead and Manage teams of multi skilled resources to ensure goals and deliverables for the projects are being met and or exceeded

  • Recommend and implement improvements to existing technical procedures based on understanding of new technologies.

  • Other duties as assigned

We are seeking candidates with the following experience and skills:

Education:

Bachelor's Degree and a minimum of 10 years project management experience with at least three years managing large, complex IT projects which demonstrate a broad and deep understanding of complex business processes, multiple platforms and language technologies and financial management. A minimum of ten years of hands-on large-scale project management experience will be considered to replace the educational requirement.

Required Experience:

Mandatory:

  • Proficient in Budget analysis and understands and has used standard PMI-based financial formulas to analyze earned value

  • Demonstrated track record for managing complex operational projects, including awareness of business activities.

  • Demonstrated success at influencing people and initiating changes in business practice

  • Proven experience effectively interacting with customers, including relationship building.

  • Ability to work with customer management teams to provide status and set expectations to ensure project success.

  • PMI member with expert skills using PMI methods in work products/project execution including change management, risk management, and issues management.

  • Experience delivering presentations to customers as well as the nfrastructure management team

  • In addition to strong PM experience/skills, we are ideally looking for a candidate that has

  • Experience with projects involving the setup and operation of Service Desk/Help Desk and Network Operations Center (NOC)

  • Experience with the development of the support knowledgebase, measuring and reporting SLA's and managing the project deliverables for team on-shore/off-shore technical and professional resources.

  • Negotiation skills to achieve coordination and results.

  • Ability to demonstrate clear understanding of managing all project phases

  • Ability to effectively and proactively manage changes in project scope

  • Experience and success in managing service level agreements with penalties

  • Experience with, or managing projects with, field-based deliverables, and practical experience with concepts such as technician utilization, ticket backlog, and workload balancing

  • Ability to effectively prioritize and execute tasks in a high-pressure environment

  • Ability to proactively develop and implement strategies that significantly mitigate risk

  • Ability to work and adapt to change in a fast-paced environment

  • Proficient in MS Project, Microsoft Word, Excel, PowerPoint, Smartsheet and Outlook

Desired:

  • PMP certification or matriculating

  • Experience with the concepts of Networking Fundamentals

  • Experience with Microsoft Visio

Position Overview

The Senior Project Manager's role is to plan, manage, and execute multiple project initiatives that create and sustain comprehensive solutions to deliver a world-class customer experience. These deliverables are managed from initiation to project close-out to ensure the quality of deliverables and timely completion. The role reports within the Program Management Office and oversees a portfolio of large, high-budget customer projects by managing the day to day operational activities across various internal functional departments within nfrastructure. These projects generally include those that are in a solutioned state / pre-start-up mode, pre-implementation phase or are in progress (either in transition or steady-state). This role ensures projects align with the business strategy and deliver on time, boosting productivity and scalability while improving profitability.

Key Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Senior Project Manager is primarily responsible for:

  • Manage the day to day operational activities of large-scale, high budget projects across various internal functional departments within nfrastructure.

  • Responsible for a successful delivery in a matrix resource environment for all of the project deliverables.

  • Set and continually manage project expectations with team members and other stakeholders, including the customer project manager, through regular and proactively scheduled meetings.

  • Manage project activities through the effective use of project management principles and the specific methodologies adopted by the PMI and nfrastructure to achieve timely project completion and meet the defined project business objectives.

  • Develop and execute project plans for major nfrastructure initiatives, in a matrix capacity with project team members throughout the organization.

  • Present recommendations for effective consensus decision making, taking into consideration risk analysis and impact assessment for project milestones.

  • Develop project resource and cost estimates.

  • Monitor actual project expenditures against project estimates and budgets.

  • Provide accurate and timely budget reporting.

  • Meet or exceed project budget profit targets.

  • Maintain effective communication and coordination with the project sponsor/business owner to ensure that business objectives are met and any changes are clearly communicated.

  • Communicate effectively with project team members, senior management and other managers whose staff are involved in projects.

  • Conform to customer service level agreements (SLA's) to ensure decreased liability and penalties for not meeting SLA requirements.

  • Use advanced technical knowledge to perform and apply new technical procedures.

  • Provide technical direction, guidance and support to Associate Project Managers and Project Coordinators.

  • Lead and Manage teams of multi skilled resources to ensure goals and deliverables for the projects are being met and or exceeded

  • Recommend and implement improvements to existing technical procedures based on understanding of new technologies.

  • Other duties as assigned

We are seeking candidates with the following experience and skills:

Education:

Bachelor's Degree and a minimum of 10 years project management experience with at least three years managing large, complex IT projects which demonstrate a broad and deep understanding of complex business processes, multiple platforms and language technologies and financial management. A minimum of ten years of hands-on large-scale project management experience will be considered to replace the educational requirement.

Required Experience:

Mandatory:

  • Proficient in Budget analysis and understands and has used standard PMI-based financial formulas to analyze earned value

  • Demonstrated track record for managing complex operational projects, including awareness of business activities.

  • Demonstrated success at influencing people and initiating changes in business practice

  • Proven experience effectively interacting with customers, including relationship building.

  • Ability to work with customer management teams to provide status and set expectations to ensure project success.

  • PMI member with expert skills using PMI methods in work products/project execution including change management, risk management, and issues management.

  • Experience delivering presentations to customers as well as the nfrastructure management team

  • In addition to strong PM experience/skills, we are ideally looking for a candidate that has

  • Experience with projects involving the setup and operation of Service Desk/Help Desk and Network Operations Center (NOC)

  • Experience with the development of the support knowledgebase, measuring and reporting SLA's and managing the project deliverables for team on-shore/off-shore technical and professional resources.

  • Negotiation skills to achieve coordination and results.

  • Ability to demonstrate clear understanding of managing all project phases

  • Ability to effectively and proactively manage changes in project scope

  • Experience and success in managing service level agreements with penalties

  • Experience with, or managing projects with, field-based deliverables, and practical experience with concepts such as technician utilization, ticket backlog, and workload balancing

  • Ability to effectively prioritize and execute tasks in a high-pressure environment

  • Ability to proactively develop and implement strategies that significantly mitigate risk

  • Ability to work and adapt to change in a fast-paced environment

  • Proficient in MS Project, Microsoft Word, Excel, PowerPoint, Smartsheet and Outlook

Desired:

  • PMP certification or matriculating

  • Experience with the concepts of Networking Fundamentals

  • Experience with Microsoft Visio

As a rapidly growing global provider of IT solutions, we've expanded from Seattle to Sydney and beyond - with reach in over 80 countries around the world. Today's top brands count on Zones and our world-class partners - Microsoft, Apple, Cisco, Dell, Lenovo, and more - to transform their enterprises. To support this transformation, Zones offers products and services across four Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification.

Zones nfrastructure, the Services Company of Zones, is a collaborative team of more than 700 technology architects, engineers, technicians, and specialists that designs, builds, and operates IT solutions. Our focus on insight, execution, and results has helped us become the First Choice for ITTM for many of today's top brands.

Zones nfrastructure offers a comprehensive Benefits package

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job - it's an exciting career immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Project Manager

Mcdonald's Corporation

Posted 2 months ago

VIEW JOBS 10/20/2020 12:00:00 AM 2021-01-18T00:00 Job Description Overview: McDonald's is undergoing a technology-led transformation, and the Global Technology PMO is at the center of this bold change at McDonald's! Our primary purpose is to ensure operational excellence and drive growth for McDonald's through technology. The team actively supports the implementation of key critical initiatives across the global organization. Under general direction of a PMO Director, Portfolio Manager, Initiative Leader, or business leader, the Senior Project Manager leads and leads high-priority / very complex projects, which often require considerable resources and high levels of functional integration, with adherence to quality, deadline and budget standards! Primary Duties: * Lead execution of tasks to achieve the project goal. * Lead changes to the project scope, schedule, and costs using appropriate verification techniques to keep the project plan accurate. * Measure project performance using appropriate tools and techniques in order to supervise the progress of the project, identify and quantify any variances, perform any required corrective actions, and communicate to all partners. * Align partners and team members by ensuring a common understanding of project plan expectations. * May be responsible for managing/ recording detailed customer requirements, constraints, and assumptions with partners to establish the project results, using requirement-gathering techniques (e.g., planning sessions, brainstorming, focus groups) and the project charter. * Work to implement approved actions and workarounds to mitigate risks * Improve team performance by leading, mentoring, and training, and communicating effectively. Treat people well. * Document high-level risks, assumptions, and constraints using historical data and experienced judgment to understand project limitations. * Lead key findings from project retrospectives. * May serve as backup to the Program Manager. * Act as a mentor leading others with the adoption of PMO processes and standards. * Have experience doing the following: * Defining project roles, responsibilities, methodology, and tools. * Providing input on delivery model and standard methodologies. * Supporting, leading, or ensuring the standardization of processes for implementing projects across all clients, in accordance with standard methodologies. * Identifying, and/or elevating ideas for improving the delivery model offer and methodologies. Main areas of focus and the approximate time spent on each is as follows: * Project Leadership, Planning and Execution of high-priority projects - 30% * Partner Management & Communication Planning - 25% * Project Change Control and Measure Performance - 20% * Project Risk and Issue Management - 20% * Adhere to PMO Standards, Processes and Tools - 5% Mcdonald's Corporation Chicago IL

Senior Project Manager

Zones, Inc.