Senior Project Manager

MSU Federal Credit Union East Lansing , MI 48825

Posted 3 months ago

Who we are:

MSUFCU has a national reputation for excellence and has received several top industry and workplace awards. For the sixth year in a row, MSUFCU was named as a Top Workplace in the large employer category by the Detroit Free Press. This year, it was also recognized as one of CU Journal's Best Credit Unions to Work For, a Best Workplace for Women by Fortune Magazine, and Outstanding Credit Union of the Year by the Michigan Credit Union League. MSUFCU has also been nationally recognized for its financial education initiatives, ranking first in Michigan and second in the nation for the 2017 Alphonse Desjardins Adult Financial Education award by the Credit Union National Association. Founded in 1937 by MSU faculty and staff, MSUFCU has 18 branches, over 260,000 members, more than $4 billion in assets, and 875 employees.

A day in the life of a Senior Project Manager:

The Project Manager (PM) is responsible for overseeing the successful planning, execution, and completion of enterprise-wide business and technology projects that provide exceptional value to members, employees, and the community. The PM provides input and feedback on emerging portfolio project management and agile operating disciplines, to ensure that projects and initiatives are accomplished in alignment with the Credit Union's mission, culture, and strategic plan. This position may be responsible for managing several concurrent high visibility projects in a fast-paced environment with multiple business departments, branches, and communities. This position will report to the AVP of Project Management.


  • Consistently initiates, plans, and executes key MSUFCU enterprise wide business and technology projects. Functions as both diplomat and negotiator by proactively identifying and objectively facilitating resolution of cross-team impediments on all projects assigned.

  • Develops and maintains a project vision statement, timelines, and work plan to help cross functional teams understand project roles, assignments, deliverables, and targeted completion dates.

  • Establishes and measures critical success factors for each assigned project, including benefits, costs, and schedule. Fosters an environment of continuous improvement by participating in retrospectives and sharing lessons learned.

  • Schedules and facilitates project team meetings and conducts written and/or verbal presentations to department, management, and credit union staff.

  • Develops relationships with third party vendors as necessary for assigned projects, including communicating via email, phone, etc., arranging meetings, and discussing questions and requirements in order to complete assigned projects.

  • Develops and shares regular project status updates with project team members and executive sponsors. Proactively identifies, mitigates, and resolves impediments to successful project execution.

  • Works proactively with product owners, business systems analysts, and project team members to identify and make key decisions regarding project scope and priorities, service designs, target timelines, deliverables, and deployment strategies.

  • Effectively builds consensus with key stakeholders, executive team, and project team members across department lines. Coaches and guides team members through the process of successful project execution in an agile environment.

  • Supports the Product Owner and Executive Sponsor in managing expectations for project deliverables, stakeholder communications, and effective project team collaboration.

  • Promotes empowerment of the project team, ensuring that each team member is fully engaged in the project and making a meaningful contribution, while encouraging a sustainable pace with high-levels of quality.

  • Works closely with other Information Technology teams and other Credit Union departments; coordinating projects that need shared resources, determining and resolving any overlapping impacts on various systems, and ensuring good working relationships between all employees.

  • Conducts training and provides guidance on project management and continuous process improvement to direct reports and Credit Union leadership and project stakeholders to ensure understanding of methodology.

  • Stay current on financial and technology industry topics with ongoing education, through readings, webinars, trainings, conferences, etc.

  • Participates in training activities within the department/branches/human resources, as well as training outside the department; such training helps to ensure staff compliance with Credit Union policies and state and federal regulations and laws.

  • Assists in periodic audits of project management related system usage and connections to ensure compliance with the Credit Union's Safeguarding Member Information Standards and Procedures, policies, and to guard against unauthorized users and undesirable or destructive software. Respond to and take corrective action for any audit findings for reporting areas' related systems.

  • Assists as needed in the development, documentation, and enforcement of IT Standards and Procedures and the Safeguarding Member Information Policy with other IT leadership.

  • Acts as a role model by demonstrating initiative, responsibility, integrity, professionalism, and dependability. Create relationships built on trust, open dialogue, and transparency in order to support the team and overall Credit Union culture and mission.

  • Perform other duties and assist other employees, as assigned.

What you can bring to MSUFCU:

  • Bachelor's degree (B.A.) or equivalent, or actively pursuing this degree in Computer Science, Information Science, Information Technology Management, Business Administration or another related field from accredited four-year college or university.

  • PMP and/or PMI-ACP certification is preferred.

  • 5+ years of related experience in project management. Must have proven project management skills with past project management assignments of varying complexity and experience.

  • Experience overseeing multi-function project teams with at least 20+ team members including Developers, Business Analysts, and QA Personnel.

  • Advanced understanding and experience using Project Management, Service Management, and other software tools (i.e. JIRA, MS Office, MS Project or similar products).

  • Must have a solid understanding of software development life cycle models as well as deep knowledge of both Agile and traditional project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment.

  • Multi-task orientation to handle and manage a number of projects at once while remaining flexible to changing requirements and priorities.

  • Must be able to communicate with members, staff, executives, and individuals in the community in a professional manner. This will require excellent written, verbal, and interpersonal communication skills along with the ability to present and explain information effectively for non-technically inclined individuals.

  • Ability to meet deadlines in a timely manner and collaborate effectively in teams with all levels of the organization.

  • Must be available outside of normal business hours to assist in recovery in the event of a failure or outage of a critical credit union system.

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Senior Project Manager

MSU Federal Credit Union