Senior Project Manager

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position:

The Sr. Project Manager is responsible for providing cross-functional project management on behalf of the Global Services organization in support of new product development/introduction, and executing on key strategic initiatives.

The Sr. Project Manager serves as the primary liaison between ISI's Engineering teams / Engineering PMO and the Field Service, Product Support, Technical Support, Customer Success, and Service Manufacturing Operations teams supporting the product. With the development and introduction of new products, the Sr. Project Manager identifies service strategies, service requirements, risks, deliverables, schedules, and leads the cross-functional effort to execute Global Services readiness to the project plan. The Sr. Project Manager will tightly align with upstream/downstream business partners supporting a specific Intuitive product line.

The success of the Services Program Management team is mission critical to the success of the worldwide Global Services organization. This is where your leadership, hands-on experience supporting global service organizations, fascination with robotics, and your passion for leading change within a complex, fast-paced, highly regulated environment can make a direct impact.

Roles and Responsibilities:

• Provide functional, strategic, and tactical leadership to project teams responsible for new product introductions (NPI) on behalf of the Services Business Unit; ensuring appropriate planning, communication, risk mitigation, and business unit readiness in alignment with product development and commercialization target dates

• Create and maintain project schedules, budgets, and communicate status and risks cross-functionally to global Services BU stakeholders

• Integrate with Engineering during product development to drive service requirements upstream to Engineering, directly impacting product design and the ability of service organization to efficiently install, troubleshoot, repair, and maintain the product

• Ensure that domestic & global service strategies, assumptions, business opportunities are measured & periodically reviewed throughout duration of project execution & initial product launch

• Maintain a portfolio of active projects for assigned program, organize and lead design review meetings to Services leadership team

• Strong collaboration and communication with internal and external business units (marketing and engineering teams), bridging development processes, approaches, and cultures. Work with partner groups to gain alignment & support to achieve project objectives.

• Leadership and coordination of staff planning, organizational design, and strategy to anticipate and ensure readiness for future business needs

• Lead continuous improvement efforts regarding the project management and product development efforts on behalf of Services BU

• Functional Capabilities

• Product lifecycle knowledge- Able to handle complex tasks. Applies thorough and detailed understanding of best practice engineering techniques, including effective approaches to new products or new approaches to existing products.

• Independence and sophistication in design

• Broad Scope. Develops cutting edge engineering capabilities and methods that are used personally and by others. Models best practices in all aspects of design and completion.

• Complexity of Assignments

• Assigned multiple priorities as a matter of routine. Prioritizes independently and effectively. May coordinate others.

• Scope of work and collaboration

• Influences others on engineering design. May be called upon to provide technical leadership.

• Planning/Execution

• Ability to communicate effectively

• Effective presenter and meeting facilitator, tailoring communication to meet the needs of the audience. Communicates internally, with suppliers, and to larger company audiences.

• Reality based projections and status assessments

• Proactively seeks and shares information to inform deadline management, demonstrating the ability to negotiate and prioritize. Provides early warning of risks. Ideas are solid and in the context of objectives and constraints.

• Root Cause Analysis, independence, and thoroughness

• Independently orchestrates approaches to determining root cause and problem solving on complex, multi-dimensional issues, and determining when proposed solutions are effective. Works well under pressure.

• Focus

• Understands priorities of personal work and that of other groups and uses that knowledge to optimize results. Proactively goes outside the group to seek information relevant to completion

Effective Interaction

• Understands priorities of personal work and that of other groups and uses that knowledge to optimize results. Proactively goes outside the group to seek information relevant to completion

Qualifications

Skills/Job Requirements:

• PMP certification desired

• Minimum B.S. degree in Biomedical Engineering, Mechanical, Industrial, or Systems Engineering desired

• Proven record of bringing products to market acting as project leader on behalf of Field Service/Service Operations

• Minimum 5-8 years of experience supporting complex capital equipment (medical devices and/or robotics desired/preferred), including mechanical, electrical, and software elements containing a large number of SKUs

• Experience working in support of a Field Service and/or Technical Support organization

• Experience influencing product development on behalf of service, familiarity with Design For Serviceability/Maintenance (DFS/DFM) principles and practices

• Experience working in a regulated environment; familiar with Medical Device Regulations

• CFR & ISO requirements preferred

• Ability to promote ideas persuasively, influence others, and build and maintain effective professional relationships with internal partners and business leaders

• An independent thinker willing and able to express and support a point of view.

• Demonstrated ability to think innovatively, connecting the dots when others cannot. Able to make the leap from information to insight.

• Has a quick intelligence, is fast on their feet and quickly responds to issues and questions

• Can organize, summarize, clarify, and communicate ideas simply, succinctly, and accurately to engineering and non-technical audiences and leadership levels.

• Capable of maintaining a rapid pace, moves at a nice clip and enjoys having multiple projects going at once. Can change course, be scrappy and get things done on short timeframes.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.