Senior Project Manager - Services

Job Description (Posting).

Windows 11 rollout Program Manager

Good knowledge and handling of project and program management methodology and techniques.

Good understanding of the wider objectives of the program.

Ability to work positively with the wide range of individuals involved in program management.

Strong leadership and management skills.

Good knowledge of budgeting and resource allocation procedures.

The ability to find innovative ways to resolve problems.

Setting up tools and standards for managing the program.

Planning, tracking, and reporting on outputs and outcomes.

Information and logistics management.

Financial planning and tracking.

Risk and Issue tracking.

Cross-project interdependency management.

Experience in Microsoft Windows migration.

(1.) To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders (2.) To ensure positive customer feedback and satisfaction thorugh active participation in customer meetings to understand any issues faced (3.) To validate Change Order Implementation Plan and Human Error Compliance and participate in Capacity planning (4.) To perform value addition activities (such as mentoring administratorsorteam members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as and when required. (5.) To ensure on-time resolution and quality compliance of escalated ticketsorincident as per the agreed SLA