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Senior Project Manager
Family Insurance Solutions Vancouver , BC V6E3P3
Posted Yesterday
Job Type Regular Full-Time
Remote Type Hybrid
Location Vancouver, Canada
Posting Range $69,000 - $127,000Love What You Do
Family is part of Definity, a Canadian, multi-channel, property, and casualty insurance company whose success is founded on our family of companies’ long history of delivering a superior experience for those who count on us. We’re proud to help our customers, broker partners, employees, and communities adapt and thrive in a world of constant change. Our success in transforming into a digital leader in our industry is driven by a talented and engaged team with a passion for innovation and high performance.To us, a seamless user experience is as important as the people behind it. That’s why we hire the most service-oriented individuals in BC and empower them with the tools they need to wow both our broker network and their clients. If a vibrant atmosphere with great people and an ambitious culture sounds like your kind of fit, apply to join us today.Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.Family offers flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.What can you expect in this role?
Reporting to the Manager, Business Support Services, the Senior Project Manager is responsible for leading multi-disciplinary project teams through all phases of the project life cycle. Through strong leadership and project delivery acumen, they will strive to achieve all project performance targets - delivering on time, on budget, on quality, and meeting / surpassing project sponsor satisfaction. They are responsible for the project management process documents and templates.ResponsibilitiesLeadership
Experience & Educational Qualifications
Remote Type Hybrid
Location Vancouver, Canada
Posting Range $69,000 - $127,000Love What You Do
Family is part of Definity, a Canadian, multi-channel, property, and casualty insurance company whose success is founded on our family of companies’ long history of delivering a superior experience for those who count on us. We’re proud to help our customers, broker partners, employees, and communities adapt and thrive in a world of constant change. Our success in transforming into a digital leader in our industry is driven by a talented and engaged team with a passion for innovation and high performance.To us, a seamless user experience is as important as the people behind it. That’s why we hire the most service-oriented individuals in BC and empower them with the tools they need to wow both our broker network and their clients. If a vibrant atmosphere with great people and an ambitious culture sounds like your kind of fit, apply to join us today.Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.Family offers flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.What can you expect in this role?
Reporting to the Manager, Business Support Services, the Senior Project Manager is responsible for leading multi-disciplinary project teams through all phases of the project life cycle. Through strong leadership and project delivery acumen, they will strive to achieve all project performance targets - delivering on time, on budget, on quality, and meeting / surpassing project sponsor satisfaction. They are responsible for the project management process documents and templates.ResponsibilitiesLeadership
- Develop and maintain relationships with internal and external stakeholders
- Champion projects in partnership with the project sponsor to ensure project benefits are understood across the project team
- Ensure customer expectation and satisfaction are met or exceeded on all projects and the customer’s best interests are represented
- Assist the project team in understanding and embracing change
- Coach and mentor junior and intermediate project managers, when applicable.
- Be the Manager, Business Support Services’ officer in charge when required
- Be an advocate within the organization and constantly look for ways to improve the project management framework and templates in order to better meet the needs of the organization
- Involved in the selection process of 3rd party project management resources / applications when applicable
- Manage programs, projects, rapid releases and efixes through the project management lifecycle.
- Participate in establishing the project team by gathering input from stakeholders, identifying needs and skills required, making staffing recommendations and providing leadership and direction to project team members. Team member performance issues/concerns are escalated to appropriate lead.
- Work with project team leads to schedule resources to work as efficiently and effectively as possible
- Maximize project team performance by providing team members with a clear sense of direction and an understanding of their respective responsibilities
- Ensure effective control of projects; address conflicting priorities, issues, risks, dependencies and change
- Day to day management of 3rd party vendors assigned to projects, when applicable
- Work across teams to ensure production readiness of project deliverable and seamless transition to support
- Manage stakeholder expectations, and ensure timely, accurate and pertinent information sharing and status updates
- Chair various meetings including the management status update meetings and project closure meetings
- Manage the project management processes and templates. Complete annual reviews and update as needed
- Manage multiple initiatives concurrently
- Drive financial predictability and accuracy via project financial forecasting and reports as agreed with the project sponsor; and CFO if the project is being reported to the Board
- Prepare board level project presentations, reports and updates
- Prepare and deliver executive level presentations, reports and updates
Experience & Educational Qualifications
- Bachelor’s degree in business or computer science
- PMP Certification (or equivalent) in good standing. PMP preferred.
- Scrum Master certification
- 8+ years project management experience delivering large complex IT projects
- 2+ years program management preferred.
- Hands on experience leveraging both Waterfall and Agile project management methodologies
- Effective facilitation, persuasion and negotiation abilities to achieve consensus, resolve conflict and achieve desired outcomes
- Ability to work effectively under time pressure to meet deadlines, balance work priorities, resolve problems in a timely manner and escalate appropriately
- Exemplary customer service skills - strong desire to help internal and external users
- Ability to efficiently work in virtual teams
- Availability to work occasional weekends and evenings to meet project deadlines
- Company share ownership program
- Retirement savings program with company-matched RRSP contributions
- Generous time away, including vacation, personal leave, and birthday leave.
- Paid volunteer days and company matching on charitable donations.
- Competitive salary and benefits, including educational resources, tuition assistance, and paid time off to study for exams.
- Focus on inclusion with employee groups, access to BIPOC counsellors, and access to programs for working parents.
- Wellness and recognition programs
- Discounts on products and services
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