Publication date: 11.03.2019
Company: AVANGRID Service Company (ASC)
Department: Product Management/Development (Customer Experience)
Job Title: Senior Project Manager
Reports to: Manager Product Development/Digital Customer Experience
Location: Orange, CT, US
Cross Company Responsibility: Yes
Business and Department
Serve as a Project Manager/Product Owner for digital customer-facing services on strategic, critical, high-risk,
unique or complex projects that ensure the gas and electric customer experience is optimized for satisfaction and
efficiency.. Assume lead role in communicating project status to key stakeholders including sponsors, business
leaders, regulators, employees and customers. Manage project resources to avoid conflicts, minimize staffing levels
and deliver projects on-time in within budget. Champion the digital customer experience.
satisfaction levels and improving the customer experience.
to deliver projects according to plan. Define the project's objectives and oversee quality control throughout the
Develop full-scale project plans and associated communications documents.
Manage and facilitate cross-functional and inter-company teams to deliver agreed-upon project results, on time
and within budget, working closely with managers across all operating companies within AVANGRID Networks.
Identify project risk and develop and utilize mitigation strategies.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Utilize benchmarks, assessments, project management maturity models, and other such data to establish and
evaluate project performance targets. Able to act upon data to improve/change project dynamics to ensure
proposals. Create project justifications/budgets to support the Portfolio Management Process.
and performance benchmarking.
Bachelor's Degree in business or related field required. Graduate degree or post-graduate coursework in business
or related area preferred. Certification as a Project Management Professional (PMP) is required, or must be
attained within one year of entering position. 10 years min. related work experience required. Demonstrated track
record as a program and project manager, particularly leading cross-functional teams on unique and complex
projects with high visibility. Ability to think strategically, develop and communicate a vision. Ability to understand and
adapt to communication styles of team members and vendors who come from a broad spectrum of backgrounds
and experiences. Other requirements include being able to simultaneously manage and oversee business process
projects as well as lead project management capability improvement efforts. Database and operating systems
experience with the ability to understand dependencies and limitations. Must be skilled in the use of project
management tools. Must be able to coach individuals and teams. Must be skilled in the selection and application of
training for knowledge and skill transfer. Must possess excellent writing and verbal skills with the ability to create
and deliver effective reports, white papers, and presentations. Must communicate well at all levels of the
organization and to external stakeholders. Experience leading organizational change management initiatives is
required. Experience in working to measure and enhance levels of customer satisfaction is strongly preferred.
This opportunity will offer
AVANGRID is an Equal Opportunity / Affirmative Action employer. AVANGRID shall abide by the requirements of
41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified
individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination
against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.
Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to
employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation,
gender identity, or national origin, protected veteran status or any other status protected by federal, state, or local
law. The Company is committed to a policy in all of its employment practices of equal opportunity without regard to
race, color, religion, sex, sexual orientation, gender identity, or national origin, disability, religion, marital status,
veteran status, sexual orientation, or other protected status.
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