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Senior Project Manager - Client Communication & Exception Management

Expired Job

Citigroup Inc. Jersey City , NJ 07097

Posted 2 months ago

  • Primary Location: United States,New Jersey,Jersey City

  • Education: Bachelor's Degree

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18060535


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Job Summary:

The position is within Global Capital Markets Operation Technology. Global Capital Markets and Operations Technology focuses on automating and modernizing operations and middle office platforms, while implementing and leveraging cross product shared services opportunities. We are looking for a creative and dynamic senior project manager for our client communication & exception management division who is very solution orientated and excellent in client communications. Exposure to our Markets Franchise and experience in Operations is a major plus.

Job Description:

This is a critical management role in the Markets Operations Technology organization, responsible to gather and document business user requirements and work closely with Business users and technology partners for quality and timely delivery.

The candidate is expected to manage a global team of technologists and analysts to perform current state and future state analysis, capture & prioritize business user requirements, and work with the development teams to deliver the most optimal solution within a limited timeframe. The candidate must be able to manage their team to deadlines and meet client commitments adhering to Citi's SMM standards and practices. This role will work very closely with Middle Office and Back Office Operations & Technology and must have a successful track record of large projects implementations. The role requires the ability to understand the technical details and front to back office processes for Trade Execution and Processing for different asset classes

Key Responsibilities

  • Leads project teams in execution and delivery of solutions

  • Manages multiple priorities and provides work direction to the project team

  • Establishes and monitors short, mid-scale and complex project plans

  • Uses influence skills to consult with business partners and coach project team members

  • Fosters teamwork and spirit of collaboration with project team and business partners

  • Communicates status to customers, team, and executive management

  • Manage client and stake holder communication closely and record client feedback if any

  • Create and Manage Book of work for project deliverables and make sure alignment with the allotted budget.

  • Liaise with project stakeholders on an ongoing basis.

  • Identify and manage project dependencies and critical path.

  • Plan and schedule project timelines and milestones using appropriate tools.



Job Skills and Qualifications:

  • Minimum 3~5 years Technology management experience required.

  • Ability to develop process and data flow diagrams in Visio

  • Ability to query the database using SQL for data verification and validation

  • Strong analytical and communication skills

  • Good background working with quantitative data

  • Knowledge of Trade Processing functions across asset classes will be a big plus

Required Skills:

  • Full knowledge and proficiency in the technology life cycle methodology from inception to transition to production and post-implementation.

  • Proven track record of designing and implementation of agile approach to delivery.

  • Proven participation in the management of multiple concurrent initiatives while relying on extensive experience and judgment to plan and accomplish goals

  • Ability to effectively work with a wide range of business units and technology groups

  • Strong problem solving and analytical skills with a proven ability to multi-task and successfully execute complex technical problems

  • Ability to work in an environment with challenging deadlines and across a large organization

  • Experience in test planning and oversight, and the ability to benchmark test plans against requirements

  • Ability to analyze business issues and develop solutions that require integration of technical, business and organizational knowledge

  • High client focus, high level of internal motivation, and the desire to work hard

  • Have strong risk management skills and cost/benefit analytical ability.

  • Strong interpersonal and communication skills, both written and verbal, and document authoring skills

  • Have strong project management, leadership, coaching and influencing capabilities

Education Level:Bachelor's Degree or Equivalent

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Senior Project Manager - Client Communication & Exception Management

Expired Job

Citigroup Inc.