Salesforce.com - Senior Project Manager
Appirio, a Wipro Company helps customers create next-generation Worker and Customer Experiences using the latest cloud technologies. Our free-thinking consultants deliver unmatched customer value by creating actionable strategies, delivering results quickly, and helping organizations adapt to a new experience-driven era. We do this by harnessing the power of one of the world's largest crowdsourcing communities and thousands of pre-built solution accelerators. Appirio is a trusted partner to some of the world's largest brands, including YP, Cardinal Health, Coca-Cola, eBay, Facebook, Home Depot, Sony PlayStation, Moen, and IBM.
Brief Summary of Role
Senior Project Managers will manage one or more projects for our customers providing day-to-day leadership to analyze their requirements, develop designs, and implement cloud-based solutions based on Salesforce and Force.com platform.
Be enthusiastic, professional, and confident while maintaining a focus on customer success
Owns the entire project lifecycle from initiation through closure
Monitors and manages project financials, scope, and schedule to ensure project stays on track for assigned client projects and meets Appirio financial targets.
Drives implementations of high-quality cloud solutions
Acts as primary day-to-day point of contact for the client and the operational aspects of the project. Objective focused on building strong customer relationships
Facilitates or co-leads with customer project manager regular status meetings with project team, sponsors, and all stakeholders
Generates and distributes timely status reports, time usage reports, and expense reports weekly
Manages risks and issue tracking throughout the project.
Adheres to the Appirio Way Methodology and possesses the ability to assess risks in process, people, or technology and adjusts project plans to address accordingly.
Implements and adheres to a change management plan
Assists consultant team members in the delivery of client presentations during requirements, design, pilot and user acceptance testing sessions. Reviews deliverables prepared by the team before sharing with the client.
Contributes in at least one area of domain expertise (in addition to project management) such as business analysis, Agile development practices, Salesforce cloud offerings, or PSA.
Understands the Cloud Computing market. Can articulate the core benefits of Cloud Computing solutions, and understands basic implementation methodologies associated with Cloud solutions.
Provides pre sales support such as change orders for your current engagements.
Provides mentoring, guidance and general care and feeding to project team members, including offshore team members.
Achieves published company utilization targets.
Manages day-to-day client interaction, sets and manages client expectations, develops lasting relationships with client personnel that foster client ties.
Communicates effectively with clients, including c-level, to identify needs and evaluate alternative business solutions.
Contributes domain expertise (in addition to project management) in multiple areas such as business analysis, vertical or horizontal domain expertise, Agile development practices, Salesforce cloud offerings, Google apps, Workday or PSE.
Facilitates client strategy workshops and requirements sessions and helps lead the development / refinement of client business and IT strategies. Assesses architectural approaches and develops high level designs for the implementation of those strategies.
Education and Required Experience (Requirements)
B.S. degree in Computer Science, Software Engineering, MIS or equivalent, or equivalent combination of education and experience.
Brings 8+ years project and 5+ years project management experience with packaged software or custom development implementations
Experience with SFDC or other CRM software (Siebel, Clarify, Vantive, Peoplesoft, NetSuite, RightNow, etc.)
SFDC certification strongly preferred
Experience in professional services/consulting organization
Experience managing projects with large enterprise initiatives
Experience in Agile approaches to project management
Strong presentation and communication skills
Proven ability to manage budgets for projects greater than $1M
Located and able to work in the U.S. from a home office and able to travel up to 40-60%
Estimation/sizing, SOW/Change Order contracting experience preferred
Experience working with global development teams preferred
We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.